Chase Won’t Stop Robocalling About My Low Account Balance: I Don’t Have An Account

Late last year, Dennis got a new phone number. That shouldn’t be anything to complain about, and indeed he has no complaints about his mobile carrier or about his new phone. The problem is that Chase Bank keeps calling him about his account balance, which he would appreciate if he actually had an account with Chase or a low account balance. He does not.

It should be a pretty simple matter to call up Chase and let them know that the phone number is under new ownership and to leave him alone. Not so. Even though Chase was eliminated in the second round of our Worst Company in America Tournament, defeated by rival in crappiness Bank of America, it’s still a dishonor to have made the tournament. They seem determined to live up to that dishonor.

I started a new cell phone plan late in 2012, which included a new phone number. Since then, I have been receiving automated phone calls from Chase bank telling me that my account balance is below the minimum balance of $25. The problem is that I don’t have and never did have a Chase bank account.

I received automated phone calls from Chase Bank on the following days: January 23 (one call), January 26 (one call), and March 21 (two calls at 7:27am! and 7:01pm). I called Chase on March 21 at 7:45pm and spoke with a guy whose name I think was [C]. C said he could not find my phone number in Chase’s system but that he would put my number in their list to block outgoing phone calls from them to me. But the very next morning, March 22 at 7:28am(!) I was awaken by yet another one of Chase’s annoying low balance calls.

I received another automated call from Chase on April 8 at 12:01pm. I called Chase on April 8 at 2:23pm. I asked to speak with a supervisor, but when the representative from Chase tried to transfer me, I was put on hold with music for five minutes. After the five minutes, the music stopped and the line went blank. So I hung up and called again.

At 2:31pm on April 8, I called Chase again. This time I spoke with [N]. N. said she could not find my phone number in Chase’s system but that she would put my number on the block list so Chase would no longer make outgoing calls to me anymore. I informed N. that C. had already promised to do that on March 21, but that I was still getting automated Chase phone calls after that date. Then N. and I got into the dumbest of arguments because I tried to get her to admit that this is Chase’s problem and she kept blaming it on me or on my phone company. After several minutes I could not even get N. to admit where the automated Chase phone calls were originating. N. was useless and Chase refused to accept responsibility for a problem being caused by them.

At 9:32pm on April 10, I received yet another automated phone call from Chase.

So far, Chase has called me seven times to report low balances on an account that does not belong to me. After I called Chase twice and had Chase bank representatives assure me both times that they would put a block on outgoing automated calls from Chase Bank to me, I am still receiving these nuisance calls from Chase which show no sign of letting up.

How can I get these automated phone calls from Chase Bank to stop? Why won’t Chase Bank take responsibility for their computer systems which are making these unwanted and annoying phone calls to me? Why do Chase call center representatives fail to block these phone calls after they say they will, and what is the point of the second Chase representative I spoke with talking in circles and blaming everyone other than Chase Bank?

In previous similar cases, we’ve recommended that readers escalate up above the front-line call center employees by sending a letter targeted to the relevant department within Chase, or by targeting an Executive E-Mail Carpet Bomb in order to find someone who understands that people will never become new customers if you harass them before they ever have a chance to become customers.