Advice to people at restaurants and stores who have a problem with a customer: Keep it to yourself; wait until you get home and then complain about it to your spouse/roommate/pet canary. But for the love of god, please stop writing those insults down on receipts.
In spite of years of stories about people getting in trouble for insulting a customer via receipt, a man in New York claims that when he picked up his to-go order at his local Hooters, his receipt came complete with a side order of racial slur.
“She gave me a receipt and it said the word ‘Chinx’ on it,” the man tells CBS New York.
Now the man has filed a lawsuit against the restaurant, seeking more than $150,000 in damages.
“The law is very clear, you can hate Asians all you want, but the moment one walks into your place of business, he or she is entitled to equal treatment and protection. That’s been violated here,” explains the customer’s lawyer. “My client threw away his food after he saw the receipt — very disgusted. And ever since then, he did not go back to any national chain store whatsoever. He doesn’t want to go back to Hooters again.”
Hooters tells CBS that it investigated the matter after hearing about the receipt and that the hostess responsible for putting the slur on the receipt resigned when confronted.
“She made a mistake. She was insensitive. For that, the company does not bear responsibility,” a lawyer for the franchisee admits to CBS. “This is just a circumstance where a 20-year-old girl put something unfortunate on a receipt. I don’t see how this is something where we bear liability. I think it’s a frivolous case. I think it’s an attempt to get money from the company where there is no liability and no damage and we intend to fight it.”
The lawyer says he looked back through four months of receipts leading up to the incident and could not find another case where an employee wrote insulting comments about a customer.