Good Morning! It’s OnTrac With Your Amazon Package Wakeup Call

It’s 8 A.M. Consumerist Standard Time. Time to get up! Don’t worry if you’re still feeling groggy, though. If you live in an area where OnTrac delivers Amazon packages, put some pants on. It’s entirely possible that your local delivery person could be at your door any minute now. At least that’s what happened to Richard. Today, that’s not much of a problem: you might even be on your way to work by then. The problem is that OnTrac stopped by and pounded on his doorbell on Saturday morning, rousing him and his neighbors.

Richard e-mailed us around 9 AM on Saturday, July 21.

I placed an order for an item on Friday morning with an estimated delivery date for Monday July 23, 2012. Didn’t give the order another thought (it is Amazon after all, they usually arrive as expected)

Imagine my surprise to be woken up out of a sound sleep at 8am by the incessant ringing of my door bell .. probably 10 times. I’m thinking something bad happened. I jump up go to answer the door and find out it’s just OnTrac delivering my $23 package from Amazon!

As much as I might appreciate getting something 2 days early, I (and my neighbors) appreciate our sleep even more. I called Amazon and the CSR was sympathetic but could do nothing but leave “feedback” with OnTrac.

So fair warning… unless you need an early morning wake up call, don’t order from Amazon… because just because the order says Monday, doesn’t mean you won’t get someone leaning on your door buzzer until you give in and answer it, no matter the time of day.

As for me, I’m just going to start refusing packages before 10am on weekends. If that doesn’t get the point across to the drivers, then nothing will.

Lucky! I only have missionaries and the occasional politician pounding on my doorbell on Saturday mornings.

It’s strange, because this is the exact opposite of most delivery company complaints we receive. Normally, readers are irked that drivers don’t wait for someone to come to the door, or never ring the doorbell at all.

Why go to all of the trouble of hauling yourself out of bed just to reject the package? Rejecting the package probably won’t send the message Richard hopes it will. It’ll just get his package sent to Amazon. Maybe he could put up a big “ONTRAC: GO AWAY UNTIL 10” sign out front when he’s expecting something from Amazon.

How would you react in this situation?

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