Nook Deletes All Your Files, Barnes & Nobles Shrugs

If you own a Nook, you better make sure you regularly update its software, otherwise you might lose all your files that are not B&N books. That’s what happened to Michael, and customer service told him that it can happen if the device hasn’t been updated recently. The updates are too much for it to handle so it has to spontaneously jettison all foreign objects! Or something like that.

Michael writes:

I tried to turn my Nook on this morning and it wouldn’t turn on. Finally, it gave me a screen that said it was updating and that I needed to leave it be, so I did. When it had finished updating it had wiped all of the files off of my nook. When I reregister the device, the books from B&N will return, but everything, including documents not from B&N, has been deleted.

When I called technical support (1-800-THE-BOOK) to complain/make sure they were aware of the problem so that it wouldn’t happen to other people, I was informed that this can happen when the device hasn’t been updated in awhile. I asked if this was something they were trying to fix and I was blamed for the fact that everything had been wiped from my device because I had not been studiously updating the device. I asked if he understood how absurdly incompetent this was, my computer, after all, does not delete all my files because I don’t update it for awhile. I was informed that my computer updates everyday, whereas I have apparently not updated my nook in a terribly long unspecified length of time, which was just too long and too many updates for it to handle without deleting all my files.

I got the Nook because I can get books for it from my local library and unlike Amazon, B&N did not remotely delete 1984 from people’s devices. I generally like the nook, but this is insane! They think it is normal for it to delete all of my files!