A family whose son has debilitating cerebral adrenoleukodystrophy got foreclosed on by Chase, just days after they were told their loan modification was approved.

Also known as ALD, cerebral adrenoleukodystrophy, is a rare genetic disorder that attacks the myelin sheath in the brain, leading to neurological dysfunction and often death. The 10-year old boy currently cannot see or walk and is confined to a wheelchair. Locals have held multiple fundraisers for him and his brother, who also has ALD.

Rushing around between operations and hospitals to save his life, the family missed a mortgage payment and wasn’t able to pay the full amount month to month after their savings were depleted by expensive procedures.

The parents acknowledged they were at fault for getting behind on their mortgage, but begged for some compassion in getting a loan modification. Chase told them their modification was ultimately denied because the family makes too much money.

In a statement to the Washington Post, Chase said it works hard “to courteously and respectfully help struggling homeowners stay in their homes when we can.”

If you’re trying to get a loan modification, ProPublica recommends:

1. Don’t Do It Alone – use friends and family for emotional support. Call the Treasury Department’s HOPE line at 1-888-995-HOPE for advice and action. Alert the media if you have a crazy case that needs traction.
2. Stay Organized – document your entire process, use certified letters, and take notes on everyone you talk to.
3. Keep Trying – treat the application process like a part-time job and be relentless about followup.

Va. family struggling with son’s genetic disorder faces new crisis: foreclosure [Washington Post] (Thanks to Kristen!)

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