Which Industry Has The Worst Customer Service?

Here at Consumerist Central, we get a lot of complaints from pissed-off readers about a host of different problems. But looking through all the customer service gripes we get each day, we see that there are 10 industries in particular that represent the lion’s share of reader’s ire.

We’ve already asked you to name the Worst Company In America, but now we want to take a step back and look at the industries these bad companies represent: Airlines; Cable/Satellite/Telecom; Automotive;
Health Care/Insurance; Fast food; Big Box Stores; Online Retail; Computer/Tech; Car Rentals; Banking.

So vote now in our completely unscientific poll. And please try to vote based solely on the aspect of customer service. Voting closes at Noon ET on Aug. 5.


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