Walmart Employee Fired After Trying To Stop A Shoplifter

Here’s a sad story from Wichita, KS: A Walmart customer service manager noticed a man walking out of the store with a computer. She stopped him to ask for his receipt after the alarm went off and got punched and kicked for her trouble. After that, she got fired.


The next day, about two hours before her shift was over, [the woman] says an assistant manager asked to speak with her. He then told her it’s against Wal-Mart policy for anyone but a manager or someone in asset protection to try and stop a customer from stealing.

“He said there’s really no gray area,” [the woman] says. “It just goes straight to termination.”

She was told to turn in her badges and keys.

“I was in shock at first,” [the woman] says. “I didn’t think anything like this would happen.”

Nor did she know about the policy, [the woman] says.

“I’ve never heard of it.”

Walmart says they’re sorry but policy is policy.

“While we appreciate her intentions, [the employee’s] actions put her safety — and perhaps the safety of our customers — in jeopardy and, in the process, violated company policy as it pertains to how we treat people in our stores. As an unfortunate result of these circumstances, [she] is no longer employed by our company.”

She told the Wichita Eagle that she would be filing for unemployment and looking for another job — hopefully not in retail.

Wal-Mart employee foils a shoplifter — and loses her job [Kansas]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.