Brian hasn’t written a song about it yet, but he tells Consumerist that Southwest Airlines broke his guitar. However, they won’t take responsibility for the situation because the case wasn’t broken [More]
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Amazon's Frustration Free Packaging Still Not Quite Working Out For Electronics
By 2.24.10
Tom wishes Amazon would use better packaging when it comes to shipping things like hard drives. Their “frustration-free packaging” is meant to save shoppers from dealing with blister packs and unnecessary boxes. For the Western Digital hard drive Tom was trying to buy, it meant bouncing around a half-empty box from the fulfillment facility to his doorstep, where it arrived broken. Twice. [More]
Best Buy Sells Shattered TV In Time For Super Bowl Party
By 2.7.10
On this, the holiest of all American TV-watching days, we’d like to share with you the horrific story of a Florida family whose Super Bowl viewing party will be a lot less intense than they had planned. The new, expensive HDTV they purchased from Best Buy was somehow shattered inside its box, and the retailer claims that it’s the family’s fault. [More]
Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor
By 11.23.09 — Updated: 10.25.12
The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.
