TD Bank sent us the following statement – UPDATE: and now a new, revised one – about all the transaction and fee snafus that happened this week after they became one with the Commerce Bank customer data:

New statement:

We’re making progress in resolving the processing delays, but recognize any delay is frustrating for customers and we want to sincerely apologize for that inconvenience. Customers now have access to all expected direct deposits. We have completed processing all of today’s direct deposits.

Customers receiving direct deposits dated October 2nd will now see those deposits in their account. The processing of today’s credits and debits began earlier today. Customers will begin to see updates to their accounts later today. We encourage customers to visit a store or call the call center so we can continue to help them resolve individual issues.

We have completed processing all of yesterday’s transactions. As a result, Customers currently can see account balances as of end-of-day Thursday. This is a significant improvement compared to yesterday’s delay, but Customers are not yet seeing their account balances updated in real time.

Earlier statement:

We have completed processing all of yesterday’s transactions. As a result, Customers currently can see account balances as of end-of-day Thursday. This is a significant improvement compared to yesterday’s delay, but Customers are not yet seeing their account balances updated in real time. We’ve prioritized the processing of today’s direct deposits, which is currently underway. Customers will see updates later today, though some may see them sooner than others.

We’re making progress in resolving the processing delays, but recognize any delay is frustrating for customers and we want to sincerely apologize for that inconvenience.

TD will reverse fees, charges or interest incurred as a result of this disruption. We are working to solve the problem as soon as we can. The stores are ready to serve customers and we advise people to stop by the store. Customers’ transactions remain safe and secure, and are being posted as soon as possible.

We have empowered our employees to work with customers individually to resolve any outstanding issues that arose as a result of this delay. We continue to operate on full tilt to get this resolved.

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