Reader Patty is shocked that Newegg would send her another keyboard because the one she bought was defective. She’s stunned. She can’t believe it.

Patty says:

I bought a scissors click keyboard a few months ago from NewEgg. It took forever for me to figure out that it was causing all kinds of start up problems. I put it away and went back to the Microsoft but I hate the Microsoft – it’s black and I can’t see the friggin keys and I need to see the friggin keys! The scissors clicker is little and light weight and I can see the keys. So I decide what the hell, I can hit F2 every time I boot up and go into Bios and then out again, what the hell. So I plug it in and guess what – I hit M and I get a 0, I hit 0 and I get an asterisk. This greatly hampers signing in to my checking account. It also makes filling out the customer service contact form at the keyboard manufacturer site difficult being as most of the other keys are also typing things other than the symbol showing on their surface. But no worries – the keyboard manufacturers site doesn’t work anyway. Not only that but their phone number puts me through to a full mailbox with no other contact options.

So I write NewEgg asking if they know how to get in touch with these maroons. I bought the thing three months ago and figure a piece of crap like that has just got to be out of warranty. And then I get this from NewEgg…

I am flabbergasted, FLABBERGASTED!

Dear Customer,

Thank you for contacting Newegg.

I do apologize for any inconvenience caused. We would recommend contacting the manufacturer for item#xxxxxx at xxxxxxx for the warranty on the item. However, there is still 246 days left of replacement period through Newegg. So as a courtesy I have created order xxxxxxxxx to send a replacement for the keyboard. You should receive it by Friday and you may toss the defective item away.

If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.

Thank you,

Alex

Well, hooray for that. Other companies take note, if you want someone to be insanely, ridiculously happy — just send them a new one of whatever broke.

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