Michael's: "It's Store Policy Not To Accept Change"

Hayden wanted to buy a $4 wood plaque for his mother as part of a last-minute birthday gift, but Michael’s wouldn’t accept 16 quarters as payment. “It’s store policy not to accept change,” a cashier explained, forcing an embarrassed Hayden to borrow a few bucks from his younger sister.

Hayden writes:

I recently went to Michael’s in Hemet, California to make a last minute birthday present for my mother. I didn’t have money on me at the time and the bank was closed so I had to use 4 dollars in quarters to buy a wood plaque. When I went to check out, an older woman told me “It’s story policy not to accept change.”

Is it really legal for a store to not accept change? It’s still legal tender, and it’s not as if I was paying in pennies; it was quarters and I was counting them out for the cashier.

I was in a hurry so I had to borrow money from my younger sister to buy it, which was pretty embarrassing.

Michael’s is about 10 miles farther from my house than Joanne’s, but needless to say I’m not going back. At least Joanne’s accepts legal money.

It’s not like this in other countries. Watch here as a pair of Marines try to shock an unsuspecting Japanese waitress by paying for their whole meal with nothing but change:


It’s not an issue because it’s not unreasonable to ask employees to count change.

(Photo: seawallrunner)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.