So just what went on inside closed Starbucks across the nation from 5-9pm last night? According to comments on the Starbucks Gossip blog, they staff watched videos, learned how to pull the perfect espresso shot, relearned the importance of making creamy foam on top of lattes (NO EXCUSES), found out where the power buttons on the verisimos are, how to, and the importance of, cleaning, roleplayed through customer service situations, and chugged 10 espresso shots. One commenter says, “Just got back from my meeting, and I have to tell you, it was great. We went over what we needed to: espresso quality, milk quality, and customer care.” Such things pass for great after your stock drops 50%.

(Photo: gilsonrome)

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