Northwest Airlines says its employees are going to be taking customer service classes.
“It’s the largest training initiative in over a decade with a focus on customer experience,” CEO Doug Steenland said during a speech to industry insiders at the New York Wings Club.’
Supposedly, the training will help employees see the travel experience from their customer’s point of view. Flight attendants and gate agents will participate.
We are troubled that we were not asked to design the curriculum. Perhaps the Flyer’s Rights group could have lent us their tent and smelly portable toilets. It could have been awesome. Such a waste.
Northwest to give workers customer-service training[USAToday]