Editor Experiences Pleasant Enterprise Car Rental

We rented from Enterprise this weekend and, despite being located in what was basically a trailer with a parking lot enclosed by barb wire, they had really good customer service.

When we refused the rental insurance (because our credit card that we paid with already covers it) the only thing he asked was, “Does it cover personal and liability?” When we said yes, he didn’t try to upsell us any more. Everyone was friendly and professional, without being too friendly. Very smooth and efficient. You could tell from how all the employees were behaving that this was how they had been trained. Recommend.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.