Dear OXO, XOXO
According to OXO’s Satisfaction Guarantee:
“We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO
s customer service department and we will be happy to assist you.”
I was not satisfied, so I contacted OXO’s customer service department. They had three questions: 1) What’s your name, 2) What’s your address, 3) Where did you buy the palm brush. That was it. They said I’d receive a new one in 7-10 business days.
The story continues with pictures, after the jump…
The replacement brush arrived after only five business days. Mustafa’s email:
Last year I bought an OXO Soap Squirting Palm Brush during my new apartment move-in binge shop. The palm brush performed admirably for a year, scrubbing everything from greasy pans to smudge-marked glasses. A few weeks ago my palm brush started to show signs of old age. Its bristles, once clean and shiny, began to turn yellow and fall out. This I could tolerate. But when the whole bristle assembly split in two, so did my patience.
According to OXO’s Satisfaction Guarantee:
“We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO
s customer service department and we will be happy to assist you.”
I was not satisfied, so I contacted OXO’s customer service department. They had three questions: 1) What’s your name, 2) What’s your address, 3) Where did you buy the palm brush. That was it. They said I’d receive a new one in 7-10 business days. One week later (5 business days), Fed-Ex dropped a brand new palm brush at my door. I couldn’t be happier. Talk about $4.99 well spent! Thanks OXO!
The new and improved palm brush:
So clean, so shiny. Good work, OXO. — CAREY GREENBERG-BERGER
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