In this month’s Recall Roundup for consumer goods, a laptop battery recall expands, mason jar night lights melt, and a friendly toy policeman is not as friendly as he initially appears to be. [More]
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What’s The Point Of A Salad Spinner That Can’t Spin?
By 9.27.12
While shopping at Bed, Bath and Beyond, Avi noticed an OXO salad spinner on the “as-is” clearance rack. Those are great products, so he investigated further. The $29.99 item was marked down to half off, $14.98, and then to half off that amount, $7.48. What a deal! There was, however, a catch. The spinning mechanism is broken. That makes it more of a colander with a weird lid. [More]
OXO Saves Day, And Possibly A Finger
By 9.29.11
A few weeks ago reader Elizabeth bought a discount “as is” mandoline slice from Bed Bath and Beyond. It didn’t have the food holder so she bought some cutting gloves from Amazon, which fit her, but not her husband. In vain, she searched for the replacement parts online. So she sent OXO an email asking if she could buy one directly. She was pleasantly surprised by their reply. [More]
OXO Spins Broken Product Into Customer Loyalty
By 11.5.10
OXO makes some cool and innovative household products that you didn’t know you needed until you see them in the store. But it’s good to know that after that surprisingly easy-to-use gadget stops working, the company will stand behind it, too. That’s what Dan learned when his salad spinner broke. They shipped a new one off to him after his first message to customer service. [More]
Dear OXO, XOXO
By 6.9.07
Mustafa’s OXO Soap Squirting Palm Brush broke less than a year after purchase. The once-shiny bristles not only fell out, but the entire bristle assembly cracked in half. Mustafa called OXO and asked for a replacement.According to OXO’s Satisfaction Guarantee:”We guarantee everything we make!
