Dear OXO, XOXO

Mustafa’s OXO Soap Squirting Palm Brush broke less than a year after purchase. The once-shiny bristles not only fell out, but the entire bristle assembly cracked in half. Mustafa called OXO and asked for a replacement.
According to OXO’s Satisfaction Guarantee:
    “We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO

    s customer service department and we will be happy to assist you.”

I was not satisfied, so I contacted OXO’s customer service department. They had three questions: 1) What’s your name, 2) What’s your address, 3) Where did you buy the palm brush. That was it. They said I’d receive a new one in 7-10 business days.

The story continues with pictures, after the jump…


The replacement brush arrived after only five business days. Mustafa’s email:
Last year I bought an OXO Soap Squirting Palm Brush during my new apartment move-in binge shop. The palm brush performed admirably for a year, scrubbing everything from greasy pans to smudge-marked glasses. A few weeks ago my palm brush started to show signs of old age. Its bristles, once clean and shiny, began to turn yellow and fall out. This I could tolerate. But when the whole bristle assembly split in two, so did my patience.

According to OXO’s Satisfaction Guarantee:

    “We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO

    s customer service department and we will be happy to assist you.”

I was not satisfied, so I contacted OXO’s customer service department. They had three questions: 1) What’s your name, 2) What’s your address, 3) Where did you buy the palm brush. That was it. They said I’d receive a new one in 7-10 business days. One week later (5 business days), Fed-Ex dropped a brand new palm brush at my door. I couldn’t be happier. Talk about $4.99 well spent! Thanks OXO!

The new and improved palm brush:

https://consumermediallc.files.wordpress.com/2007/06/happy%2c_new_brush1-thumb.jpg

So clean, so shiny. Good work, OXO. — CAREY GREENBERG-BERGER