Duane Reade Sucks As A Pharmacy, Target Is Pretty Good

According to JD Power and associates survey of pharmacies, that blight on New York City, Duane Reade, placed last in the rankings of chain pharmacies. From the WSJ Health Blog:

The results are based on an online survey of 6,543 U.S. consumers conducted last fall. The top retail pharmacy was Medicine Shoppe, an international franchise business owned by the drug distributor Cardinal Health.

Here are the rankings in order:
1. Medicine Shoppe
2. CVS/Pharmacy
3. Walgreen’s
4. Longs Drugs
5. Rite Aid
6. Brooks-Eckerd
7. Duane Reade

The rankings also surveyed “big box” chains for overall customer satisfaction. Target cleaned up with “866 points and receives the highest ratings in all factors driving customer satisfaction.” Walmart and Costco fought it out for most crappy with Costco winning the battle of who could suck the most by one point. —MEGHANN MARCO

Pharmacy Survey Says: Medicine Shoppe No. 1 [WSJ Health Blog]
JD Power National Retail Pharmacy Satisfaction Study
Duane Reade Ranked #7 out of 7 ::cue surprise face:: [I Hate Duane Reade]

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