The Great Peanut Butter Recall of 2007

Walmart Customer Service Blogger “Behind The Counter” has issued a report from the front lines of the ConAgra Peanut Butter Recall. As you may know, jars of Peter Pan and Great Value (Walmart) brand peanut butter with product code 2111 on them have been linked to a salmonella outbreak. Consumers were supposed to contact ConAgra for a refund. Did they listen? No, they went to Walmart and ruined poor “Behind the Counter’s” life:

The typical conversation goes something like this:

THEM: “We want to return this peanut butter.”
ME: “Okay.” And I check the top for the lot number. You never know. “Do you still have your receipt?”
THEM: “Who keeps food receipts?”
ME: “Okay. I just need your drivers license then.”
THEM: “Why? I didn’t need it when I bought it?”

And so on. All day long. WHY DO I HAVE TO HAVE A DRIVERS LICENSE TO RETURN RECALLED PEANUT BUTTER? No matter how much they bought I gave them cash back, even though we’re supposed to do more than $5 on a gift card. I wasn’t about to face off with some evil grannies and grampers over some salmonella-infected PB.

This is why you should read consumer blogs that post helpful information about issues like this. Ahem.—MEGHANN MARCO

If I Never See Another Jar Of Peanut Butter [Behind The Counter]