A few weeks back 60 minutes did a profile of Netflix and its owner, Reed Hastings, (who has to have the best corporate name since Warren Widicus.) Anyway, much like our readers, Reed could not find Netflix’s customer service number the Netflix website.

From the CBS transcript:

[Lesley]Stahl asked Hastings what customers like the Henkels should do to get through by phone.

“I’ll show you that here,” he started.

It took forever. “Ah…how do I contact customer service?” he wondered.

And even the CEO couldn’t find a phone number. “Okay, it’s all by e-mail,” he said.

Except it’s kinda not. Since Reed couldn’t find the number, we asked Google. A Google site search of Netflix, searching for “800” and “Customer Service” turned up a phone number tucked away, barely legible at the bottom of a page. Good job, Netflix.—MEGHANN MARCO(Thanks, Judith!)

Netflix Customer Service Number: 1-888-NETFLIX or 1-800-585-8131. Mon-Fri 9am-10pm Eastern Time Sat-Sun 9am-5:30pm Eastern Time.

The Brain Behind Netflix [CBS via DVD Dossier]

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