Welcome, 20/20 Viewers

Hi! Thanks for visiting The Consumerist. Hope you enjoyed the show on ABC.

Go here to see our collection of video clips. Here is where you can find our audio content.

A little bit about our site and how it works.

First off, we’re a blog. We write at least 18 stories a day. They appear from top to bottom, newest to oldest. You can tell you’re reading a different story because there’s a new big bolded headline.

Our FAQ is a good place to start for general info.

All our posts can be commented on, but to be a commentor, you must be approved. Read here for more info about how commenting works.

Here are most of the videos and audio mentioned in tonight’s show:

Sleepy Comcast Guy
Vincent’s AOL Call
Soldier vs. HP printer
QVC Ladder Falls Down
911 Fix My Burger King Order
911, “Do you want us to shoot her?”
iPod’s Dirty Secret
GE Water Cooler Stinks

Many of the stories we write are generated by reader feedback. You can mail in your complaints or tips to tips at consumerist.com. If we like it, it might show up on the blog! Here’s a sort of primer on what we look for in a story. Here are some reader letters that made it to our complaints section.

Be sure to check out the stories in our “Consumerist Kit.” They’re chock-full of money-saving, time-saving tips and definitive ways to fight back against companies screwing us over.

Click around, have fun, let us know what you think, and thanks for stopping by.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.