Consumerist On Nightline Image courtesy of
Here's the video of us on Nightline along with Vincent Ferrari this past Friday, July 14th. People seem to enjoy the part where we say "So?" We like it when Vincent says "Vent their spleen!" Though we really wished they included our metaphor about crack rocks. Nightline definitely nails the best rendering of the cancel call we've seen. They re-edited the recording to leave in the juicy bits, then present the transcript with snazzy bubbles.
Here’s the video of us on Nightline along with Vincent Ferrari this past Friday, July 14th. People seem to enjoy the part where we say “So?” We like it when Vincent says “Vent their spleen!” Though we really wished they included our metaphor about crack rocks. Nightline definitely nails the best rendering of the cancel call we’ve seen. They re-edited the recording to leave in the juicy bits, then present the transcript with snazzy bubbles.
Here’s direct links to the stories mentioned in the piece:
• Vincent’s AOL Call
• Tropicana Suckage
• Circuit City Executive Phone Numbers
• Dell Laptop Burning
• Starbucks Rant
• Sleepy Comcast Tech Videoed
• Trying to Provoke Comcast Tech
• Agents of Walmart
What’s next? You tell us.
UPDATE: Here’s what’s next. We got our hands on an AOL retention manual and found some very creepy bits…
UPDATE: Comcast censored the Nightline piece in its rebroadcast, deletting the part showing aninfamous YouTube of a Comcast tech sleeping on a customer’s couch. Watch the cut here.
UPDATE: Full copy of the AOL manual here.
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