Consumerist On Nightline



Here’s the video of us on Nightline along with Vincent Ferrari this past Friday, July 14th. People seem to enjoy the part where we say “So?” We like it when Vincent says “Vent their spleen!” Though we really wished they included our metaphor about crack rocks. Nightline definitely nails the best rendering of the cancel call we’ve seen. They re-edited the recording to leave in the juicy bits, then present the transcript with snazzy bubbles.

Here’s direct links to the stories mentioned in the piece:

Vincent’s AOL Call
Tropicana Suckage
Circuit City Executive Phone Numbers
Dell Laptop Burning
Starbucks Rant
Sleepy Comcast Tech Videoed
Trying to Provoke Comcast Tech
Agents of Walmart

What’s next? You tell us.

UPDATE: Here’s what’s next. We got our hands on an AOL retention manual and found some very creepy bits…

UPDATE: Comcast censored the Nightline piece in its rebroadcast, deletting the part showing aninfamous YouTube of a Comcast tech sleeping on a customer’s couch. Watch the cut here.

UPDATE: Full copy of the AOL manual here.