Time to Human, Mobiles, Day 4

Today’s results in our week long trial to see how long it takes mobile phone carrier’s humans to pick up on the customer service line.

A very poor showing from Sprint. No surprise there. One wonders if their notoriously bad customer service might be amplified by the customer having to wait so long, making the consumer more likely to view the service in a negative light. T-Mobile posted a stunning under six second response time for two day’s straight.

So far, the ranking for best average pickup time are, in order of worst to best: Sprint PCS, AT&T Cingular, Virgin Mobile, Verizon, T-Mobile, Nextel.

Raw data to date, after the jump.



We can’t wait to make our pretty bell curve.


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