Strap on your jetpacks and shine up your moon boots, because we’re going to space, y’all. Maybe not this minute or even this year, but if you can dream it, you can achieve it. At least if you’re super rich Sir Richard Branson and the U.S. government just told you you can start planning space flights. [More]
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It’s Safe To Say You Wrote An Effective Complaint Letter If An Airline Billionaire Notices It
By 7.2.13
Here at Consumerist we’ve read our share of complaint letters. Some are witty and pithy, others are full of rage and utilize all capital letters. Success can be varied, no matter how perfect your letter happens to be. But we think it’s safe to say that when the billionaire head of an airline Tweets your missive to his three million followers, you done good. [More]
Virgin Australia Wants Flight Attendants To Learn Fancy Manners For Business Customers
By 7.23.12
Virgin Australia cabin crew are being sent to flight attendant boot camp, in order to study up on etiquette, posture and language in a program called Elevate. Why the brush-up on manners right now? So they can compete with classy service offered to business passengers on Qantas. [More]
Reader Thinks Her iPod Is Lost Forever, But Virgin America Has A Surprise
By 4.23.12
There are many things I’ve learned in three years of reading the Consumerist tipline, and this is one of the most important. Never put any of your electronic devices in the seat-back pouch on an airplane, because you’ll most likely never see it again. iPads are especially vulnerable to this problem. But reader Gladys had the opposite experience from most people who write in. She never expected to see her iPod again, so she was delighted when someone at Virgin America did some detective work to find the device’s owner, and called her up. [More]
Insurance Company Allianz Will Cover Your Next Space Flight
By 11.18.11
Just because you’re ready to drop $200,000 to take a quick trip into space with Richard Branson, there’s no reason you shouldn’t take out some travel insurance in case you lose your luggage or your medical coverage doesn’t extend beyond the stratosphere. At least that’s what German insurer Allianz is thinking. The company is rolling out a new policy, that could cost up to $10,000, for space travelers who want to play it safe. [More]
Virgin Galactic Confirms $200,000 Price For 5 Minutes Of Weightlessness
By 10.25.10
In what could either end up as either a key moment in the history of space travel or a snapshot of one really, really rich man’s intergalactic folly, bearded billionaire Richard Branson was on hand in New Mexico for a ceremony to celebrate work being done on the first Virgin Galactic spaceport. [More]
Virgin Mega-Liquidation: All Sales Final, Even On Defective Merchandise
By 4.7.09
Regular readers of the site already know this, but we will tell you again anyway — in a liquidation “all sales are final” means just that. You will not get an exchange if your item is defective. Period. You lose. Good day, sir!
Liquidations: Say Goodbye To The Virgin Megastore
By 3.4.09
Just when we thought that we were done with liquidations for awhile — Virgin decided to close and liquidate all their US stores.
Virgin Atlantic Asks Complaint Writer To Be Taste Tester
By 1.28.09
The man who wrote the long, funny complaint letter to Richard Branson about the level of suck on his recent Virgin Atlantic flight has been asked to “come to the airline’s catering house next month, to help select the food on future Virgin flights.” Yeah, we know that it’s a publicity stunt, but an entertaining one. We hope the customer agrees, and hates the new food just as much. In fact, we wish he’d replace Toby Young on Top Chef; the dead hamster line would be a pretty good put-down on that show.
Is This The World's Best Airline Complaint Letter?
By 1.27.09
A disgruntled Virgin Air passenger sent an exhaustive complaint letter to Sir Richard Branson, supported by a series of incriminating photographs. We think it’s safe to say that he did not enjoy the in-flight food—which is surprising, because everybody likes a bit of mustard Richard.
Southwest Mini-Skirt Passenger Is Welcome On Virgin America
By 10.12.07
According to ABC News, Kyla Ebbert, the pantie-flashing patriot who was harassed by Southwest airlines has found a new best friend, Richard Branson.
Canceling A Virgin Mobile Account is Extremely Difficult
By 2.21.07
Did I want to Top Up? Did I want to Upgrade My Account? Did I want to Buy An Amazing New Phone? No, no, no. I wanted to get rid of my old and mediocre phone and wash my hands of my old account. JUST LET ME OUT! my mind (and occasionally my mouth) screamed. I WANT THE NO HASSLE NO CONTRACT PART. By that point I would’ve rather paid a cancellation fee. Any supposed benefits to “no commitment” phones were mercilessly mocking me.
Cell Phones: The Ads Are Coming
By 1.22.07
- Cellular phone carriers like Verizon, Sprint and Cingular, now the new AT&T, are beginning to test and roll out advertising on mobile phone screens, and by next year, cellphone advertising is likely to be more common.
Nextel Wins as Cellphone Company With Fastest Telephone Customer Service
By 4.10.06
Here’s the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind.
Time to Human, Mobiles, Day 5
By 4.7.06
Only two more days to go in this week’s look at how long it takes a human at various mobile phone companies to pick up.
Time to Human, Mobiles, Day 4
By 4.6.06
Today’s results in our week long trial to see how long it takes mobile phone carrier’s humans to pick up on the customer service line.
