A followup to reporter Joel Grover’s undercover investigation revealing Hollywood area Jiffy Lubes to be staffed by crooks.

Jiffy Lube is now running an ad asking customers to give them a second chance.

In response to the hidden-camera reports Jiffy Lube fired eighteen people involved in the cheating, including a district manager and several store managers.

Jiffy Lube announced it will be starting a nationwide mystery shopper campaign to root out criminals working in their auto shops.

However, several customers wrote to the president of Jiffy Lube and asked for refunds. They say they haven’t heard a thing back.

“It just shows that they don’t really care about the customers,” says an aggrieved customer in the video. — BEN POPKEN

Previously: Jiffy Lube Scam Revealed (Again)