J.D.Power and Associates released a new survey last week that measured customer complaints among national cellular networks, and although different companies excel in different regions, AT&T is still consistently the laggard when it comes to call connections and overall quality. Of the six regions covered in the survey, AT&T places last in four of them. The only part of the country where it does okay is the North Central Region, where it places third, and where the otherwise highly-ranked Verizon comes in last. [More]
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Which Hotels Have Decent Wi-Fi?
By 5.3.10
If you want to pay out the nose for Wi-Fi, stay in a W hotel, says HotelChatter. The site has released its 6th annual report on Wi-Fi in U.S. hotels, and the W Hotel chain is named as the worst with no free lobby access and $15/day room rates. Other hotels that suck when it comes to wireless: DoubleTree, Four Seasons, Marriott, and Mandarin Oriental. [More]
Chicago Is Worst Place To Get Your Car Repaired, Memphis Is Best
By 2.25.10
The website AutoMD.com sent mystery shoppers to 600 auto repair shops in 50 different market areas to ask how much it would cost to replace the front brakes on a Ford Focus. They found that on average, repair shops in Memphis were among the most affordable shops tested, and they tended to consistently quote their prices to customers. The worst was the Chicago area, where shops quoted anywhere from $425 to $150, and where every shop tested changed its quote depending on what information the mystery shopper presented. [More]
America's Best Airports: Detroit, Denver, Minneapolis/St. Paul
By 2.24.10
J.D. Power and Associates has released rankings of U.S. airports based on a survey of 12,000 travelers last year, and Detroit’s decision to mesmerize travelers with colored light really paid off. You can check out the list here and sort the airports by overall satisfaction or by factors like the quality of check-in or baggage claim. [More]
Which Cellphone Company Has The Worst Call Quality In Your Region?
By 8.28.09
If you want to decide which cellular provider to do business with based on performance, you might be interested in checking out the new “2009 Wireless Call Quality Performance Study” from J.D. Power and Associates. If you don’t have time, just remember that Verizon Wireless offers the most reliable call quality around the country, coming out on top in 4 of the 6 regions.
America's 10 Worst Airlines
By 10.2.07
We don’t mean to spoil the suspense, but Forbes agrees with us that Atlantic Southeast Airlines (Delta) is the worst airline. They’ve compiled a list of the 10 worst airlines along with information about on-time percentages and baggage handling miscues. We like it.
Top 10 Companies for Customer Service
By 11.10.06
CRMLowdown sifted through countless customer service surveys, studies, and real-life experiences to come up with a pretty damn impressive list of the best/worst companies for customer service.
Worst Electronics Buys of 2005
By 11.23.05
If you think about it, it’s much more efficient to tell you what sucks, rather than point out exactly what to buy this Christmas. That gives you much more freedom to gift with your own personal, somewhat antagonistic flair. (“Yes, I’ve always yearned to play the electric bagpipe, Mother!”)
