Verizon Employee Illegally Sold Customer Information For As Little As $50/Month

Mike Mozart

A Verizon Wireless employee has pleaded guilty to violating federal law by selling customer phone records and location data to a private investigator, starting at a measly $50 a month. [More]

Samsung

What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do

Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]

Mike Mozart

Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore

Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]

Consumerist

If You Actually Want Comcast To Be Your Mobile Provider, 2017’s Your Year

If you really want more Comcast in your life, and you’re tired of all the options you already have for mobile phone service, well, Comcast’s CEO has some good news for you. Coming soon, the cable company America most loves to hate is cutting its own cord, and going wireless. [More]

Mike Mozart

Verizon Wireless Decides Not To Make Florida Woman Pay For $8,535 In Data Overages

The Florida woman who was shocked to receive a $9,100 bill from Verizon Wireless for data she says she couldn’t possibly have used is off the hook, as the company has decided not to make her pay up. [More]

Cleveland.com

Woman Hit With $9,100 Verizon Wireless Bill For Data She Says She Didn’t Use

A Florida woman who says she barely ever uses her monthly allotment of data recently received a bill from Verizon Wireless for $9,153, claiming she had used 569 GB of data in the span of about 10 days. [More]

Sigma.DP2.Kiss.X3

Reminder: Your iPhone’s WiFi Assist May Get You Data Overage Charges Galore

If you need a reminder to turn off the WiFi assist feature included in iOS 9, now’s the time, after yet another report of folks getting hit with data overages because they weren’t aware of what their phones were doing without their knowledge. [More]

Verizon Wants To Sell App Installations On Your Phone To Advertisers

Robert Mooney

Space on your Android phone is for sale, if you’re a Verizon customer, and according to ad agency executives who have worked on such deals. Verizon activates an estimated 20 million new Android phones every year, so even a small amount per installation could add up for the mobile company, assuming that customers would tolerate it. Would they? [More]

Mike Mozart

Verizon Kind Of Wants To Be Your New Netflix, But With More Ads

If it feels like the media and technology worlds of late are constantly going through this weird, ebbing, flowing, overlapping process, well, you’re not wrong. Jumping into the fray most recently is Verizon, which not only has its own streaming service but also now wants to sell you on original content… that it can, of course, stuff with advertising for your eyeballs.

[More]

chrismar

Verizon Thinking About Maybe Expanding FiOS Again After All, Sort Of

Verizon has been very clear, repeatedly, that they are over this whole FiOS thing. They are happy with the service they provide and the footprint in which they provide it, and do not have expansion plans for the future. Oh, wait, though — except for that thing where now they actually totally do.

[More]

Eric Hauser

Verizon Wireless Confirms Price Increases And Rollover Data; New Plans Launch Tomorrow

As it was rumored (twice), so it has come to pass: as of today Verizon Wireless is bumping up its data caps and creating rollover data for new customers… in exchange for a price bump.

[More]

Eric Hauser

Report: Verizon Wireless To Increase Data Caps, Plan Prices

Verizon may not have unveiled anything big on July 1st, but according to the rumor mill and the ever-popular “source familiar with the situation,” they’re still planning big things in July. Those plans include increasing the data cap on all of their wireless plans… but at a cost.

[More]

Adam Fagen

Major Wireless Carriers Offering Free Calls, Texts To Turkey After Istanbul Airport Attack

In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]

Mike Gomez

Rumor: Verizon To Announce Rollover Data, “Unlimited” No-Overage Option on July 1

Remember back when candy bar phones and flip phones were the hot new thing, and all the wireless providers jumped into the fray trying to offer you rollover minutes to come sign up with them? Well, if the rumor mill is to be believed, we might all be climbing on board the rollover train again… this time, in the data era.

[More]

The Consumerist Guide To Understanding Your Verizon Wireless Bill

The Consumerist Guide To Understanding Your Verizon Wireless Bill

We’ve spent a few months looking at why cable and internet bills are so confusing, and where all the fees come from. But if there’s one bill in our virtual mailboxes that’s even more bloated and byzantine than pay-TV bills, it’s wireless bills. Hundreds of millions of us get them, but odds are that most of us don’t understand every fee, tax, or surcharge we pay. So now it’s the mobile industry’s turn under our microscope. Up first: Verizon Wireless. [More]

jpghouse

Verizon Wireless Hangs Up On You When You Record Them Back

One might think that if a company wants to have a conversation with their customers, once they’ve got them on the phone they’d stay on the line long enough to actually talk to them. But that wasn’t the case for one Consumerist reader, who said a Verizon rep hung up on him when informed that the customer would be recording their call. [More]

chrismar

Verizon Will Charge Customers $20 To Upgrade Phones Because They Can

If you’re a Verizon customer planning to upgrade your phone, don’t be surprised when you’re charged an extra fee: as of Monday, April 4, the carrier will charge customers $20 to activate upgraded devices, even if they don’t buy the device from Verizon. Customers who get their phones elsewhere simply get the fee added to their next bill after the upgrade. [More]

Jeffrey

Netflix Admits To Throttling Its Own Streams On AT&T, Verizon Wireless Because Data Caps

If you have a network connection of a certain speed available on your phone, you expect receive data at roughly that speed, more or less. That’s how it works. Except that’s not how it’s been working for Netflix: the popular streaming video service was moving at a fraction of what users expected, on Verizon and AT&T networks. Consumers were all ready to line up and blame their mobile carriers, but the wireless companies weren’t the ones screwing around with anything, as it turns out. Netflix was.

[More]