A Verizon Wireless employee has pleaded guilty to violating federal law by selling customer phone records and location data to a private investigator, starting at a measly $50 a month. [More]
Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]
If you really want more Comcast in your life, and you’re tired of all the options you already have for mobile phone service, well, Comcast’s CEO has some good news for you. Coming soon, the cable company America most loves to hate is cutting its own cord, and going wireless. [More]
The Florida woman who was shocked to receive a $9,100 bill from Verizon Wireless for data she says she couldn’t possibly have used is off the hook, as the company has decided not to make her pay up. [More]
A Florida woman who says she barely ever uses her monthly allotment of data recently received a bill from Verizon Wireless for $9,153, claiming she had used 569 GB of data in the span of about 10 days. [More]
If you need a reminder to turn off the WiFi assist feature included in iOS 9, now’s the time, after yet another report of folks getting hit with data overages because they weren’t aware of what their phones were doing without their knowledge. [More]
Space on your Android phone is for sale, if you’re a Verizon customer, and according to ad agency executives who have worked on such deals. Verizon activates an estimated 20 million new Android phones every year, so even a small amount per installation could add up for the mobile company, assuming that customers would tolerate it. Would they? [More]
If it feels like the media and technology worlds of late are constantly going through this weird, ebbing, flowing, overlapping process, well, you’re not wrong. Jumping into the fray most recently is Verizon, which not only has its own streaming service but also now wants to sell you on original content… that it can, of course, stuff with advertising for your eyeballs.
Verizon has been very clear, repeatedly, that they are over this whole FiOS thing. They are happy with the service they provide and the footprint in which they provide it, and do not have expansion plans for the future. Oh, wait, though — except for that thing where now they actually totally do.
Verizon may not have unveiled anything big on July 1st, but according to the rumor mill and the ever-popular “source familiar with the situation,” they’re still planning big things in July. Those plans include increasing the data cap on all of their wireless plans… but at a cost.
In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]
Remember back when candy bar phones and flip phones were the hot new thing, and all the wireless providers jumped into the fray trying to offer you rollover minutes to come sign up with them? Well, if the rumor mill is to be believed, we might all be climbing on board the rollover train again… this time, in the data era.
We’ve spent a few months looking at why cable and internet bills are so confusing, and where all the fees come from. But if there’s one bill in our virtual mailboxes that’s even more bloated and byzantine than pay-TV bills, it’s wireless bills. Hundreds of millions of us get them, but odds are that most of us don’t understand every fee, tax, or surcharge we pay. So now it’s the mobile industry’s turn under our microscope. Up first: Verizon Wireless. [More]
One might think that if a company wants to have a conversation with their customers, once they’ve got them on the phone they’d stay on the line long enough to actually talk to them. But that wasn’t the case for one Consumerist reader, who said a Verizon rep hung up on him when informed that the customer would be recording their call. [More]
If you’re a Verizon customer planning to upgrade your phone, don’t be surprised when you’re charged an extra fee: as of Monday, April 4, the carrier will charge customers $20 to activate upgraded devices, even if they don’t buy the device from Verizon. Customers who get their phones elsewhere simply get the fee added to their next bill after the upgrade. [More]