George Vaccaro posted an open letter to Verizon after winning a public battle over his wireless bill, a fight that hinged on Verizon Wireless employee’s inability to tell the difference between .002 cents and .002 dollars.
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Transcript Of Verizon Still Not Knowing Difference Between Dollars And Cents
By 12.12.06
Inside is the phone transcript of another user experiencing the same problem as George. Verizon told Peter he was to be charged .0015 cents per kilobyte for data usage. Instead, they charged him .0015 dollars.
Verizon Finally Admits They Were Wrong
By 12.11.06
It only took them five days, but somehow it got through to Verizon that they were wrong. They issued George an official apology letter and promised to teach their reps the difference between dollars and cents.
YouTubers Post Videos In Response To Verizon Math Call
By 12.11.06
5Six different video have already gone up on YouTube in response to our upload of George’s original “Verizon Can’t Count” phone call.
Verizon Still Can’t Count
By 12.11.06
Peter goes through several employees who can’t understand the hundredfold difference between dollars and cents. He escalates to and wrangles with a supervisor. At the end, Peter asks for his charge to be refunded.
HOWTO: Unlock Your Phone
By 12.8.06
Now that your phone is your own, you can unlock it. Depending on the type of phone it is, unlocking can be as simple as getting a code from your phone company, or as difficult as “drilling into a shield over the main circuit board to tap into the right contacts and kicking the phone into a special diagnostic mode to get at the unlocking code.” Uh, yeah. Thankfully there are smart people at PC Magazine who can give us the lowdown on the formerly shady practice of unlocking a cell phone.Yay!
Verizon Doesn’t Know Difference Between Dollars And Cents
By 12.8.06
Verizon doesn’t know the difference between .002 cents and .002 dollars.
Man Sues Verizons And Wins
By 12.6.06
A customer successfully sued Verizon after they double-billed him, ruined his credit, lied about not receiving his letters, and refused to fix their mistake.
Verizon: Best Nationwide Cell Service
By 12.5.06
Consumer Reports has released the results of their cell phone customer service survey. Sprint and Cingular were among the lower-rated performers, while Verizon came out near the top of all cities surveyed. Apparently in Cleveland, Pheonix and Tampa there is a company called Alltel that people are very fond of as well.
Revver Cuts Deal with Verizon
By 11.29.06
Verizon is obsessed with internet video. One day after inking a similiar deal with internet video giant YouTube, Verizon has added the ad-supported video service Revver to their VCast service as well.
Verizon To Offer You Tube Videos
By 11.29.06
Marketwatch reports: “Verizon Wireless will become the first mobile-phone company to allow customers to watch videos from the popular Web site YouTube on their handsets beginning next month, the two companies announced Tuesday. Under the deal, Verizon customers who sign up for the company’s $15-a-month V Cast wireless Internet service would be able to access “a sampling of the most popular videos” from YouTube. The service would be available exclusively to Verizon customers for “a limited time,” though they would need to upgrade their phones to see the videos.”
Verizon Reveals New, Still Sucky, Early Termination Fee
By 11.20.06
The gory details on Verizon’s plans to prorate early termination fees emerged Friday.
Freaky Thursday: Comcast & TWC To Sell Cellphones, Verizon To Sell Cable TV
By 11.16.06
The crumpet dropped from our gnashing maw when we spied these portents.
Why Net Neutrality Is Good
By 11.16.06
Just because Verizon gave it link love, you didn’t think we would let that post, “Why Net Neutrality Is Bad,” get away with standing there unopposed, now did you? — BEN POPKEN
Contact CEOs Of Major Cellphone Companies
By 11.6.06
Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier.
Verizon CEO’s Contact Info
By 11.3.06
If you would like to reach the head of Verizon and tell him what an awesome company he has, here’s his corporate contact info.
