Reader Beth is impressed with the honesty Verizon displays in the title of the webpage where they try to sell you bundled telecom packages.
verizon
Verizon Gives Customer $50 Gift Card To Apologize For Taunting Her With Unavailable FiOS
By 4.2.09
It’s strange, the way some customer/CSR encounters go so well when others seem headed for failure before the first sentence is finished. When Nix called to complain about being mistakenly sent a $100 gift card offer that she can’t take advantage of, the Verizon rep on the other end not only addressed the real issues, but later sent a $50 gift card to Nix as a goodwill gesture.
Time Warner Cable Expands Metered Billing To Four More Cities
By 4.1.09
If you live in Rochester, NY, Austin or San Antonio, TX, or Greensboro, NC, your broadband access from TWC is about to be capped. The company is expanding its trial run from Beaumont, TX to these additional four cities, where TWC broadband customers will have to choose one of the company’s tiers of service—anywhere from 5GB to 40GB per month. DSL Reports notes that all five markets lack Verizon’s FiOS as an option, and TWC faces little to no competition from other providers.
By 3.30.09
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Verizon Netbooks? Wireless carrier Verizon is branching out from offering just mobile phones. Last week, Reuters (and other news sites) had reported Verizon would start selling netbooks this year. Those reports have now been confirmed by a Verizon spokesperson. [CR]
Worst Company In America: Verizon VS Sprint
By 3.30.09
Which phone giant will taste your fury? Did FiOS burn down your house? Did Sprint’s wandering CEO step on your toes?
"Velveteen Rabbit" Robocallers Pay $25,000 To Settle Lawsuit
By 3.27.09
Verizon Wireless has settled its lawsuit against those telemarketers who were phonespamming thousands of people back in February to promote a kids’ movie. Feature Films For Families has agreed to pay $25,000 to Verizon, which will be donated to the National Domestic Violence Hotline (NDVH).
This Verizon Discount Applies To All Plans… Except The One Advertised
By 3.21.09
Reader Ben says: “This reminds me of the days when Henry Ford used to tell Model T buyers that they could have their car in any color they wanted, as long as it was black. With Verizon, you can have a discount on any plan you want, as long as it’s not the unlimited one.“
New Jersey Sues Verizon Over "Free LCD TV" Disaster
By 3.20.09
The State of New Jersey has filed a lawsuit against Verizon, alleging that its marketing, sales, billing and customer service practices for its FiOS television, telephone and internet services are deceptive and misleading. The lawsuit is partly in response to the now-infamous “Free LCD” disaster.
Verizon Charges You For NOT Making Long-Distance Calls
By 3.18.09
Call it a “you’re not making us enough money” fee. If you don’t make at least 12.5 minutes of long-distance calls, Verizon is assessing some home phone customers a $3.49/month “shortfall charge.” If you want to get rid of the fee, you can, but you’ll have to pay a one-time $5.50 fee. Verizon told KING5, “that even if a person doesn’t make long-distance calls, they still have access to the phone network. The “shortfall charge” helps pay for maintenance of the network.” What a crock.
How To Opt-Out Of Verizon Selling Your Personal Information
By 3.9.09
BoingBoing Gadgets says that Verizon has been mailing out a leaflet to its customers informing them that the company intends to sell their personal information unless they explicitly opt-out.
Comcast Using Free Wi-Fi To Keep You From Switching To FiOS
By 3.3.09
Comcast is testing WiFi service at about 120 NJ Transit rail stations in an effort to retain broadband customers who might otherwise be tempted to switch to FiOS. Will it work?
Verizon Wireless Sues "Velveteen Rabbit" Telemarketers
By 2.26.09
Hooray for Verizon Wireless! Wait, what? The cellular carrier has just filed a lawsuit against Feature Films For Families for illegally telemarketing. Specifically, they’re accusing the company of using an auto-dialer to cold call hundreds of thousands of Verizon Wireless customers earlier this month, which is illegal according to NJ state laws (where the suit was filed) and the Federal Telephone Consumer Protection Act.
Verizon Wireless Accused Of Wrongly Billing NY Customers State Tax
By 2.25.09
A class action lawsuit has been filed against Verizon Wireless accusing it of passing directly to customers a “metropolitan commuter transportation district” tax that the company was actually supposed to pay. Albert Levy, who filed the lawsuit, points out that Sprint has never charged the tax to customers. Verizon Wireless calls the accusation “silly,” and says they’re billing it correctly. Perhaps not surprisingly, the actual wording of the tax law leaves the matter up in the air.
Verizon Math: $0 Off Equals A 25% Discount!
By 2.21.09
Sigh, someone get a school counselor. It’s two years later and Verizon still hasn’t mastered this whole counting thing. The telecom now believes that selling a $29.99 charger for $29.99 somehow equals a 25% discount. It doesn’t. It equals no discount. Verizon’s board should try this with C.E.O. Ivan Seidenberg’s salary. Pay him the same, but tell him he’s getting a 25% raise for his exemplary counting skills. (Thanks to Justin!)
Verizon's Internal Conflict is Astounding, Hilarious
By 2.11.09
Verizon just can’t seem to get their act together and decide how much their DSL service costs. Last month, we reported on a man who couldn’t get Verizon to commit to a price.
Verizon Admits They Did Wrong, Still Won't Do Right
By 2.10.09
Reader Ronak found out that Verizon overcharged him on a few of his billing cycles. A quick call confirmed that an error in their system overcharged him, so he requested a correction. In a confusing counter-offer, Verizon offered only 25% of the money that they mistakenly charged him for back as a refund. Now, Ronak is confused. Full letter inside.
Verizon, Will You Please Fix Our Phone So We Can Use It To Dial 911?
By 2.10.09
Leigh’s father has a heart condition, and has had three heart attacks. Because of this, Leigh’s family would really appreciate it if Verizon would fix their landline so that they can call 911 in the event of an emergency. Unfortunately, Verizon can’t seem to keep an appointment.
