Consumerist commenter doireallyneedausername forwarded us an email he got from MyGallons.com, claiming that his membership fee will be refunded because MyGallons.com cannot find a credit card processor. The email, signed by CEO Steve Verona, says that current members will get a free year of MyGallons.com when (if?) they are ever able to process transactions. Read the email inside.
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UPDATE: MyGallons.com Suspends Accepting Membership Fees
By 7.11.08
After acknowledging that it did not have a contract in place to process transactions, gasoline-hedging service MyGallons.com has suspended accepting membership fees and placed the current fees in a non-interest bearing escrow account, says the BBB. Read the BBB’s findings inside.
BBB Says MyGallons.com "Omitted Fact" In Advertising, Has No Contract To Process Transactions
By 7.3.08
The BBB says its concerned about gasoline-hedging company MyGallons.com and its ability to live up to the advertising claims on its website. A spokesperson for the BBB tells us that the biggest “red flag” they’ve discovered is that MyGallons claimed (in their press release) to have partnered with US Bank. However, when the BBB called US Bank to confirm this, they found out that it wasn’t true. US Bank had discussed the opportunity with MyGallons, but had declined. According to the BBB, despite the fact that they have no contractual agreements in place to process transactions, MyGallons is still signing up new customers.
US Bank Doesn't Read Its Own Memos Leaked On Consumerist
By 2.14.08
Just because we posted the internal US Bank memo saying that customers could turn off courtesy overdraft protection doesn’t mean that the rest of the US Bank employees got it, or read it. Here’s what happened to Jason when he tried to get it turned off:
Guide To US Bank Service Fees
By 11.26.07
If you’re a customer of US Bank and would like to know if any fun fees apply to your region, like 25 cents every time you buy something with a debit card and punch in your PIN code, here’s a handy guide. 23 states and smaller zones, like “California Metro” and “Council Bluffs, IA” have unique fees, all other fall under the rubric of “Minnesota and All Other States Not Within U.S. Bank Footprint.” It certainly is expensive to run a bank, and everything being electronic has only increased fees. Hey, the electrons have to travel on, like, gold conductors, don’t you know.
Top 5 Online Banks For Customer Satisfaction
By 4.25.07
You can’t please all of the people all of the time, but you can try. Here’s a list of the online banks that are trying the hardest.
US Bank: The Turning of the Screw You
By 5.10.06
From reader Pointed Cap, a finely crafted and amusing tale of US Bank customer service ineptitude with a real kicker at the end.
Time to Human, Banks, Day 5
By 4.21.06
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results.
Time to Human, Banks, Day 4
By 4.20.06
Today’s results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
Time to Human, Banks, Day 3
By 4.19.06
The results of today’s benchmark test to see how long it takes banks’ live humans to pick up the phone.
Time to Human, Banks, Day 1
By 4.17.06
We’ll be calling up the banks this week to see who’s the quickest at having a human pick up the phone.
