“Fewest Available Seats (avoid these airlines): US Airways”
U.S. Airways
US Airways Promises To Fix Its Awful, Broken Website
By 6.18.07
Call us skeptics, but when US Airways promises to fix its awful, broken website, we choose to wait and see if it happens. That’s because we’re mean.
US Airways Denied New Mexico Liquor License For Not Paying Outstanding Fine
By 6.14.07
US Airways, US Airways, US Airways. What the heck is wrong with you? US Airways was issued a citation by the State of New Mexico after they over-served a passenger and he killed himself and 5 other people as he drove home from the airport.
Passenger's Rights Group Issues "Report Card" To Airlines
By 6.13.07
American Airlines pissed off the wrong people when they stranded several flights at Austin International Airport in December. Now the Coalition for Airline Passengers Bill of Rights, which started as a blog full of irritated consumers from those flights, has grown to 15,000 members and is holding press conferences. Today they’ve issued the first “Airline Strandings Report Card,” in which they detail not only the failures and successes of various airlines, but also highlight the inaccuracies of the Department of Transportation’s statistics.
US Airways Lost And Found: "That's Pretty Low On Our Priority List"
By 6.12.07
We’re not the only ones confounded by US Airways disgustingly broken Lost and Found system. Randy writes:
UPDATE: US Airways Broken Lost And Found Page
By 6.12.07
We reported to US Airways how their online Lost and Found form leads to a 404 error, and this is the response we got:
Dear Ben Popken,
US Airways Numbers That Don't Work Quite Right
By 6.12.07
US Airways’ phone system is jacked up and many publicly provided numbers don’t seem to go to the right place. Par example:
- 866-523-5333 – Customer care. Press 3 to leave a comment or complaint about a previous flight, stay on hold for 30+ minutes and/or get told they’re really sorry but there just doesn’t seem to be anyone around to help you.
US Airways Broken Lost And Found Page
By 6.11.07
The US Airways Lost and Found website page returns a 404 Not Found error when accessed. Maybe they should try looking in their lost and found? But how would they reach themselves?
The 10 Worst Flights: Avoid These Regularly Scheduled Travel Nightmares
By 6.5.07
According to the Bureau of Transportation Statistics, the following flights are the 10 worst flights in existence. They’re regularly scheduled and they are late 92-100% of the time. Avoid them like you avoid drug-resistant TB.
No Plan B For Bumped Fliers
By 5.30.07
The river of news concerning the awful summer travel season ahead continues to flow with a piece in today’s New York Times. According to the NYT, there’s no backup plan for crowded summer flights…and travelers who find themselves bumped could wait days for another flight.
A look behind the scenes of US Airways at the widespread practice of airline overbooking shows the industry’s struggle to fill every possible seat, including those left empty by the millions of passengers who buy a ticket but then do not show up.
Man Arrested For Driving After Drinking On A US Airways Flight
By 5.22.07
We need to figure out how to make airports more entertaining. After drinking at Phoenix International Airport and again on his US Airways flight, Ernest Wright, 49, of Albuquerque, got in his car and drove away. He was arrested with a blood alcohol level of .16 and charged with aggravated DWI.
Handy US Airways/America West Contact Info
By 5.11.07
Several phone numbers that may be useful if you’re having an issue with US Airways/America West.
6 Muslims Who Were Arrested On A Flight Sue Passengers For Reporting Them As Potential Terrorists
By 5.10.07
Now the 6 arrested passengers are suing their accusers. Boy, there was sure a whole lot of nasty racism going on that day. It’s hard to figure out who should sue who, isn’t it? Psst, the airline probably has more money. —MEGHANN MARCO
All US Airline CEO's Contact Infos
By 5.2.07
This appears to be a giant list of all US airlines’ CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN
US Airways Hires 1,000 New Employees To Ignore Your Complaints
By 4.28.07
US Airways is attempting to restore its ailing customer service operation by hiring 1,000 employees ahead of the summer travel season. The airline also plans to replace 600 self-ticketing kiosks that did not work, with kiosks that work. A decision like that just had to come after a long study undertaken by a committee.
On board its airplanes, US Airways said it would improve the quality of its food-and-beverage offerings in all classes of services on both domestic and transatlantic flights, including offering more and better meals for sale in coach.
Perhaps most useful, the airline, which also posted a $34 million first quarter profit, promised to create ‘passenger operations centers’ that would monitor inbound flights for potential connection delays and send customer service representatives to meet affected passengers at the gate with rebooked flights and, if needed, meal and hotel vouchers. — CAREY GREENBERG-BERGER
Department Of Transportation To Examine Deceptive Airline Schedules
By 4.21.07
The Department of Transportation is accusing eight airlines of publishing unrealistic schedules. At issue is whether airlines are properly disclosing on-time performance statistics as required.
“We want to understand … how it is possible that a flight could be late 70 or 80 percent of the time and actually not disclose that inadequate rate to the customer,” said Andrew Steinberg, assistant secretary of transportation for aviation and international affairs.
If airlines do not demonstrate improvements within the year, Congress has threatened to unleash a barrel of monkeys new rules. The Department can start by having a friendly chat with U.S. Airways, operator of Flight 154 from Philadelphia to San Francisco, which arrived late 100% of the time in February. — CAREY GREENBERG-BERGER
