US Airways sent out an email this morning to frequent flyer members announcing that it was going to make it harder to earn frequent flyer miles. It used to be that no matter how far the trip was, you would earn at least 500 frequent flyer miles per leg. Now you will only earn the actual number of miles flown. “This pretty much kills anyone who makes US Air Shuttle Trips from NYC / Bos. / DC locations,” writes reader Mike. In addition, if you use your frequent flyer miles to schedule a ticket within 14 days of purchase, they will charge you a $50 fee. Full text of the announcement, inside…
U.S. Airways
5 Airlines You Shouldn't Trust With Your Luggage
By 2.6.08
The Department of Transportation’s 2007 Air Travel Consumer Report is out. Here are the 5 airlines with the most baggage handling complaints per customer in 2007. Better luck next year!
Reach US Airways Executive Customer Service
By 1.2.08
877-369-6512 is the number for the US Airways Executive Office.
Miss Your Plane And US Airways Cancels Your Return Flight, Offers No Compensation
By 12.27.07
I have a lovely story that I hope you’ll run about our favorite industry… Airlines 🙂
U.S. Airways Strands Woman In Wheelchair On The Tarmac?
By 12.27.07
This story has plenty of salaciousness and few details, but here we go: A woman is claiming that U.S. Airways employees helped her off of her flight from Bakersfield to Las Vegas, then left her parked in a wheelchair on the tarmac, causing her to miss her connection to Orlando. Eventually, another employee found the woman, wheeled her into a hallway and left. The woman’s daughter says that the employee told her mother, “this is not my job, but I can park you here.”
Employees May Hate US Airways More Than Their Customers Do
By 12.26.07
A rich record of the employee discontent emerges from regular question-and-answer sessions held at US Airways, which is both the worst-performing big airline in the country and a company that encourages its 36,000 workers to direct tough questions at its chief executive, W. Douglas Parker.
By 12.13.07
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US Airways is charging a $5 extra fee if you book on its own site. Yes, on the USairways.com site. [Upgrade Travel Better]
By 12.11.07
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U.S. Airways is now suing the state of New Mexico, claiming that they do not have the right to deny them a liquor license. [KVIA]
U.S. Airways Offers Employees $100 Bonus For Meeting Baggage Goals
By 12.11.07
U.S. Airways has something of a problem when it comes to transporting their customers’ belongings. They’re just not very good at it, particularly in Philadelphia.
US Airlines CEO Eagerly Anticipating Inevitable Merger Party
By 12.6.07
Reuters has an extensive summary of a speech by US Airways CEO Doug “I’m OK To Drive” Parker in which he salivates over the inevitable merger party that is coming soon the airline industry.
5 Worst Airlines According To Zagat's
By 11.28.07
Here are the lowest performing airlines, based on comfort, food, service and website, according to a recent Zagat’s survey. Scores are out of a total possible 30.
Pranking US Airways Exec In Charge Of In-Flight Credit Card Pushing
By 11.23.07
JH: You know why? Because you’re not captive on a plane.
The obvious next evolution is that customers can opt to sit in a part of plane that doesn’t have hear the credit card offers, provided they pay a small additional fee.
US Airways Denied New Mexico Liquor License
By 11.17.07
Sorry alcoholics, US Airways is now banned from serving alcohol on all flights to and from New Mexico. The state Regulation and Licensing Department had already denied the airline a temporary liquor license in June after US Airways served alcohol to a passenger who later crashed his car, killing a family of five. The Licensing Department yesterday rejected the airline’s permanent application, claiming that it:
…cannot reasonably find that approval of application will protect the public health and safety or that it is in the public interest.
Missing Slip Of Paper Almost Stopped US Airways/America West Merger
By 11.16.07
We always appreciate the oddly forthcoming US Airways emails they’ve been sending to out to customers to keep them apprised of developments during their merger with America West. Turns out the merger almost didn’t happen:
…on September 26th we officially handed over the America West operating certificate to the FAA and formally merged into one airline. Yes, there really was a handover ceremony, and for a few weeks we couldn’t find the original America West certificate. Turns out it was in use as part of a company heritage display. No certificate, no merger. Wouldn’t that have been embarrassing?
Aw, that’s almost cute. Can’t find the operating certificate…passengers stranded on the tarmac for hours….anyone else seeing a correlation?
By 11.9.07
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US Airways had the most consumer complaints of any airline for the month of September, with 2.13 complaints for every 100,000 passengers. [Phoenix Business Journal via Consumerama]
US Airways Crew Suffers Carbon Monoxide Poisoning
By 11.7.07
More comforting news from the airline industry: Five crew members were taken to the hospital after complaining of an illness caused by a mysterious smell on US Airways Flight 2022 from Washington to Boston. The smell turned out to be carbon monoxide-filled fumes from a generator that drives the jet’s air conditioning.
Deep Vein Thrombosis Lawsuits Against US Airways, Delta Allowed To Continue
By 10.18.07
Three airline passengers who claim that cramped seating gave them deep vein thrombosis can continue with their lawsuits against Singapore, Delta and US Airways, a judge ruled.
