Bernal Saborio G. (berkuspic)

United Airlines Passenger Arrested For Fabricating Bomb Threat On Flight

While some passengers disrupt flights with drunken rages, verbally abusive outbursts, or other violent actions, others are quieter in their approach. Like a United Airlines passenger who was arrested after allegedly making up a bomb threat and reporting it to the flight crew. [More]

zonaphoto

Delta Air Lines To Provide Diversity Training To All Employees

Between removing unruly or disruptive passengers from flights to denying boarding to travelers with service animals, the way in which airline employees handle tense situations with consumers has come to the forefront. Today, Delta Air Lines announced it would better prepare its employees for these encounters with diversity training.  [More]

Andrew W. Sieber

Group Files Complaint About American Airlines’ Allergy Pre-Boarding Policy

In many cases, airlines will do everything they can to accommodate passengers with severe allergies: from refraining from passing out complimentary peanuts to allowing travelers to board early to prepare their spaces. But one group claims that American Airline’s policies aren’t so accommodating, filing a federal complaint against the carrier. [More]

(Adam Fagen)

Another Family Says United Stranded Their Unaccompanied Minor At Airport

Just a week United Airlines was accused of dropping the ball in escorting an unaccompanied minor on a flight, a Virginia family says the airline was at it again, stranding their 13-year-old son in New York, despite paying an extra $300 to ensure he was accompanied at all times.  [More]

United Airlines Passenger Booted From Flight After Racist Rant, Verbally Abusing Crew

United Airlines Passenger Booted From Flight After Racist Rant, Verbally Abusing Crew

A new year, same air rage: just days into 2017, an airline passenger has been kicked off a flight for a reportedly racist rant aimed at his fellow travelers and verbally abusing flight attendants. [More]

(Adam Fagen)

United Airlines Investigating How Baggage Handler Became Locked In Cargo Hold For 90-Minute Flight

Emergency crews met a United Airlines flight from Charlotte immediately after it landed at D.C.’s Dulles International Airport over the weekend when it was discovered that a baggage handler had become locked inside the cargo hold. [More]

(Adam Fagen)

Family Claims United Airlines Left 12-Year-Old Girl Alone After Flight To Houston

Each year, parents fork over hundreds of dollars to airlines’ unaccompanied minors programs to ensure their children traveling alone by plane make it to their destination safely. While most of these trips go swimmingly, a few don’t. Case in point: an Iowa couple says their 12-year-old daughter was left alone at a Houston airport despite paying extra to ensure she was accompanied at all times. [More]

(Jason Daniel Brown)

Last year, United Airlines CEO Jeff Smisek abruptly resigned amid a federal investigation into allegations that the airline had provided illegal special favors to an official in charge of Newark Liberty International Airport — including relaunching a route to South Carolina that just happened to be near a home owned by that official. United has now agreed to pay $2.4 million to settle a Securities and Exchange Commission investigation into these allegations — just a tiny portion of the financial benefit the airline received as a result of this back-room dealing. [More]

Themarcogoon49

Senator Calls On Airlines To Not Charge Extra For Access To Overhead Bins

Should fliers have to pay to access the overhead bin on their flights? One lawmaker doesn’t think so, and wants United Airlines to ditch a new lower-cost fare option that limits travelers to exactly one small carry-on item that fits under their seat. [More]

arsheffield

United Airlines Passenger Opens Exit Door, Hops Out While Plane Taxis

It’s always important to know where the exits are on an aircraft, but it’s also important that you not use the exit until the plane has come to a stop — and even then, you should not take it upon yourself to open the door. These are lessons that one United Airlines passenger apparently forgot. [More]

Amy McTigue

Do Airlines Really Ban Unruly Passengers For Life?

Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]

Adam Fagen

United Airlines Launching Cheaper “Basic Economy” Fares

Don’t mind not being able to pick your seats, boarding last, and carrying just a single personal item on board with you that fits under your seat? United Airlines thinks it has an option for you in its new, cheaper, “Basic Economy” fares. [More]

Eric BEAUME

Get Excited: U.S. Airlines Will Probably Raise Ticket Prices Next Year

Now that we’ve all gotten used to cheaper flights amid low fuel prices over the last few years, it’s time for the the airline industry to do its best to tick everyone off again by sending fare prices upwards once again. [More]

Adam Fagen

Glitch Blamed For Latest United Airlines Delays

While most of us were catching a few “Zs” last night, thousands of United Airlines passengers were waiting in terminals, sitting on planes on a tarmac, or otherwise biding their time as the carrier suffered yet another computer glitch delaying flights around the world.  [More]

United Airlines Loses WWII Veteran’s Medals, Uniforms In Luggage Mix-Up

United Airlines Loses WWII Veteran’s Medals, Uniforms In Luggage Mix-Up

Losing your luggage can be an annoying and expensive inconvenience when you have to quickly replace missing clothes and electronics, but some lost items are worth a lot more than any price tag you could ever try put on them.  [More]

RickDrew

United Flight Diverted After Drunk Passenger Breaks Plane’s Bathroom Door

A United Airlines flight had to make an emergency landing in Nashville on Monday night, after an apparently intoxicated passenger broke one of the plane’s bathroom doors and threw up in the sink. [More]

Adam Fagen

United Airlines CEO Admits The Company Should Probably Treat Customers Better

There must be something in the water this week: while American Airlines is urging customers to stop being such jerks in order to have a better flying experience, United Airlines’ CEO is admitting that the carrier could probably improve its relations with customers.

[More]

Paul Thompson)

Transatlantic United Airlines Flight Diverted After 12 Injured During Severe Turbulence

A United Airlines flight from Houston bound for London was diverted to Shannon Airport in Ireland, after extremely bumpy skies injured 12 onboard. [More]