In an effort to stay alive after a 76% surge in jet fuel prices, United Airlines will be discontinuing “TED,” their low-fare mini-airline.
travel
American Airlines Forces Passenger To Ride In Urine-Saturated Seat
By 6.4.08
An American Airlines passenger says they had to sit through an entire flight in a seat soaked with urine from a previous passenger, the Fort Wayne Observed blog reports. Here’s an excerpt of the complaint letter they emailed the airline:
Accurately Compare Airline Fees With Handy Charts
By 6.4.08
Finding a competitively priced airline ticket is tricky enough without each airline having its own myriad of fees and individual policies. Fortunately, the Airfarewatchdog blog lists most of the fees for the major airlines in one place. Combine it with their checked bag fee chart, and now you know all the fees. This makes meaningful comparison much easier. Otherwise, you might have to go through the entire ticket purchase process before you could figure out your total including fees. They are also “the only site that lists low airfares on all airlines, including Southwest. And [they] include special fares that you can only buy on the airline’s own sites.”
America's Top 20 Time-Draining Airports
By 6.4.08
There are many things that drive travelers crazy but airport delays have to rank among the most frustrating. Forbes has put together their list of the 20 top time-draining airports based on categories such as late aircraft related delays, cancellations, weather related delays and the percentage of on-time arrivals and departures. Check out which airports you should avoid if possible and see how your local favorite stacks up. The list, inside…
Professional Complaint Letter Writer Shares His Secrets
By 6.3.08
“Praise with faint damn” is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars… all these and more are the fruits of Bruce’s calculated typewriter clacking. Now Bruce has come out with a small book with a big promise: to teach you How To Complaint For Fun And Profit. Here’s a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service… [More]
By 6.2.08
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The paper airline ticket has officially died. [USAToday]
Bank Of America Tries To Ruin Your Vacation For Your Own Protection
By 6.2.08
Reader Drew went out of his way to ensure that he’d be able to get money from ATMs (using his Bank of America card), while on vacation. Despite his best efforts, he learned that a) putting a note on your account saying that you’ll be in England and b) drawing less than the maximum daily amount from your account is still not enough to keep BoA from putting a hold on your account. He’s written in with some advice for other Bank of America customers who are planning on traveling soon…
Airlines Revive Hated Minimum Stay Fares
By 6.2.08
Thanks to airlines bringing back a much-maligned ticket tariff, the minimum stay, business travelers can find that if you return on a Saturday, your ticket could be as much as three times as much as if you returned on Sunday. For instance, “A woman has a morning meeting in Norfolk, Va., on Thursday. On Continental, the round-trip fare from Newark is about $875. But if she stays through Saturday night, the fare is about $250,” NYT reports. Their excuse? Soaring oil prices. Luckily, there is a way around it: buy two back-to-back roundtrip tickets, one going to your destination on your preferred departure date, one coming back on your preferred return date. Toss two legs of the trip and it can end up being cheaper than the one original ticket.
Manage Your Money While Traveling
By 6.1.08
Budgeting a key part of travel, but your usual budgeting tricks lose their potency when you leave home. Get Rich Slowly compiled a handy list of budgeting tips to keep you from overspending on your next vacation.
Next On The Airline Chopping Block: Lavatory Sinks?
By 6.1.08
Disturbing news from Horizon Air: rising costs have apparently forced the airline to replace lavatory sinks with a “lone bottle of hand sanitizer glued to the counter.”
Dear Greyhound: Thanks For Ditching Me In Philadelphia. May I Please Have My Bags Back Now?
By 5.31.08
Greyhound ditched reader Austin at a Philadelphia rest stop on the way from Chicago to New York. During the previous stops, the driver clearly announced that the bus was about to depart. This apparently wasn’t necessary in Philadelphia, even though Greyhound ordered off all the passengers so the bus could be cleaned and refueled. After thirty minutes, Austin quickly dashed into the bathroom. When he returned, the bus had disappeared with his bag. Now, Greyhound’s executive office is refusing to talk to Austin, or provide any compensation for his missing bag.
POLL: Are You Fed Up With Flying?
By 5.30.08
The Austin Business Journal says that a new survey shows Americans are fed up with flying and have been avoiding it — and hotels and restaurants are suffering.
Hotwire Facing Possible Class Action Lawsuit For Selling 2-Star Rooms As 3-Star
By 5.30.08
A reader forwarded us an email that indicates a class action motion is being prepared against Hotwire, the discount travel company, for promoting hotel rooms at artifically high ratings. On Hotwire, you can’t preview the hotel before booking, so the star rating is really all you have to go on—and there’s at least anecdotal evidence online that Hotwire has been known to be more lenient in its rating system. Though Ryan says he’s gotten some good deals through Hotwire, he adds, “I do recall booking a room around Christmas in the 2.5 to 3 star range and getting La Quinta (which as we all know is spanish for ‘near a Denny’s’), which is listed as a two star hotel.”
Broken Scales Help Airlines Profit On Fraudulent Baggage Weight Fees
By 5.30.08
Before leaving home, Shawn’s bags weighed 44 pounds. At Chicago, the airport scale said they weighed 44 pounds. When lifting off from Phoenix, the airport’s scales said the bag weighed 52 lbs, incurring at $50 fee. When he landed in Chicago, he weighed the bags again at the check-in counter. 47.5 pounds. “Her bag had lost 4.5 pounds on a 3 1/2 hour flight,” Shawn told Elliot.org. After writing a complaint letter, Shawn received a $50 voucher from American Airlines who defended their fraudulent scale by saying they were in “full compliance with the policies for scale calibrations.” So apparently the policy allows for defrauding passengers. The voucher is nice, but I would want my actual money back. And what of all the other travelers who didn’t pay attention or didn’t complain? Pure profit.
The 10 Most Annoying Airline Fees
By 5.29.08
Forbes Traveler has put together a list of the top 10 most annoying airline fees, and it’s a good one — or is it a bad one? Airlines are feeling the effect of skyrocking oil prices and they’re trying their best to pass the costs along to you, their customers, without driving down demand. The result? These delightful fees. Gotcha!
By 5.29.08
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Frontier Airlines has increased the fee for transporting antlers, yes, antlers, from $75 to $100. [Frontier via Rick Seaney]
Lawsuits: Man Takes Delta To Court For $1 Million After The Airline Ruined His Mother's 80th Birthday
By 5.28.08
Manhattan lawyer Richard Roth says he tried not to sue Delta Airlines after the airline’s “absolute incompetence” caused he and his family to rack up $21,000 in rental cars, clothes, hotels and airline tickets trying to get to Argentina for his mother’s 80th birthday party, but the airline wouldn’t answer his requests for reimbursement.
US Airways Officially Ends Snacks
By 5.28.08
US Airways has decided that the $.03 per package that they were spending on your snack is just too much money! They’re officially discontinuing free snacks for coach passengers as of June 1st.
