executive customer service

Dear Greyhound: Thanks For Ditching Me In Philadelphia. May I Please Have My Bags Back Now?

Dear Greyhound: Thanks For Ditching Me In Philadelphia. May I Please Have My Bags Back Now?

Greyhound ditched reader Austin at a Philadelphia rest stop on the way from Chicago to New York. During the previous stops, the driver clearly announced that the bus was about to depart. This apparently wasn’t necessary in Philadelphia, even though Greyhound ordered off all the passengers so the bus could be cleaned and refueled. After thirty minutes, Austin quickly dashed into the bathroom. When he returned, the bus had disappeared with his bag. Now, Greyhound’s executive office is refusing to talk to Austin, or provide any compensation for his missing bag.