the unfriendly skies


Expedia, United Blame Each Other For $200 Change Fee For Passenger Stuck In LAX During Shootout

The recent tragic shootings at Los Angeles International put parts of one of the world’s largest airports on lockdown for several hours, resulting in rescheduled and canceled flights for many travelers. Given the extenuating and unique circumstances, one would think that airlines and hotels would have some level of understanding and not hit people with huge fees, and yet… [More]

US Airways Fined $1.2 Million For Repeatedly Failing To Provide Proper Wheelchair Assistance

US Airways Fined $1.2 Million For Repeatedly Failing To Provide Proper Wheelchair Assistance

After reviewing hundreds of consumer complaints about US Airways’ lack of proper assistance for travelers in wheelchairs at two of the airline’s hub airports, the Dept. of Transportation has fined the carrier $1.2 million, a good chunk of which is to be used to improve systems for disabled passengers at these airports. [More]


LAX Baggage Handler Arrested Over Dry Ice Bombs At Airport

Yesterday authorities said they believed a worker at Los Angeles International Airport could be behind the two dry ice bombs at the airport, though only one exploded. Police have now arrested a 28-year-old employee for a ground handling company at LAX and booked him last night for possession of a destructive device near an aircraft. [More]

Did An Airport Employee Place Dry Ice Bombs At LAX?

Did An Airport Employee Place Dry Ice Bombs At LAX?

Police in Los Angeles say that the dry ice bombs found in supposedly secure areas of Los Angeles International Airport earlier this week may have been set by a disgruntled employee, though the exact reason for placing the devices is still unclear. [More]

Dry Ice Bomb Explodes, Others Found Inside L.A. Airport

Dry Ice Bomb Explodes, Others Found Inside L.A. Airport


Passenger Sues US Airways For Allegedly Misplacing Her Husband’s Ashes

It’s been two years since the ashes of a Philadelphia-area woman’s late husband went missing during a US Airways flight to England, and she says the airline has been ignoring her ever since. We first told you about her story back in January, but that didn’t turn up the ashes or an explanation. Now she’s filed a lawsuit in the hopes of getting the airline’s attention. [More]


DOT Fines United Airlines For Delaying Refunds To 9,000 Passengers

Thanks to the merger with Continental, United Airlines is now the nation’s largest commercial carrier, but has the airline been able to keep up with its increased customer base? On Friday, the Dept. of Transportation fined United $350,000 because it failed to provide prompt refunds to thousands of customers in 2012. [More]


American Strands Wheelchair-Using Passenger Without Meds, Charges Her For First Class Seat

While many travelers experience a minor annoyance during their trip, one American Airlines passenger was left helpless, without her medication or anyone to assist her when she was bumped from a flight, only to be booked into and charged for a first class seat. Now the airline can’t be bothered to respond. [More]


Airlines Have Oodles Of Your Personal Info, But Are They Selling It?

Used to be that airlines’ frequent flier programs really just kept track of how many miles or points you’d earned. Those days are gone, as carriers are able to collect and track all manner of data about passengers, data that could be very valuable if sold to third parties. Question is — are they selling it or not? [More]


American Airlines Says Flight Attendants Shouldn’t Tell Nursing Moms To Cover Up, But Vague Policy Results In Confusion

Yesterday, we told you about the semi-apology letter from American Airlines to a nursing mother who said she was treated rudely by a flight attendant while trying to feed her 5-month-old during a recent flight. At the time, we weren’t sure if the “cover it up” sentiment stated in the airline’s response to the mom was company policy or just a rep misstating the policy. Now we have a better idea. [More]


Are Crying Kids Reason To Be Booted From An Airplane? US Airways Thinks So

We see a lot of stories about passengers being removed from airplanes, some of which seem legitimate (intoxicated, verbally abusive travelers) and others that don’t (people who ask a flight attendant one too many questions). Here’s the story of a Consumerist reader who, along with her two young sons, was ejected from a flight because her crying kids were delaying takeoff — but is that really reason enough? [More]

(Stephan J. Cox)

Delta Passenger Claims Airline Made Him Crawl Across Tarmac Rather Than Offer Assistance

A man from Hawaii who was left without the ability to walk following a car crash in 2000, has sued Delta Air Lines, claiming the carrier gave him no option but to crawl down the aisle of the plane and across a tarmac instead of him providing the assistance he says he’d been promised in advance. [More]

Family Says They Were Booted From JetBlue Flight Because Autistic Child’s Behavior Deemed “Potential Danger”

Family Says They Were Booted From JetBlue Flight Because Autistic Child’s Behavior Deemed “Potential Danger”

What should have been a short 20-minute flight from Nantucket, MA, to Boston ended up being a much longer ferry ride for one family after they were removed from a JetBlue flight after an incident involving their 13-year-old daughter with autism. [More]


United Passenger Spends Three Days In Jail Following Dispute Over Seat

For each bad consumer booted from an airplane for bad behavior, we hear about some unhappy passenger being pulled off a plane and questioned by police because of a petty dispute with a flight attendant. Those passengers are usually released after only a few hours, but here’s the story of a woman who spent three days in jail after she tried to sit in a United Airlines seat that didn’t belong to her. [More]

Teen Sues United Airlines, Says Flight Attendants Didn’t Heed Complaints About Self-Pleasuring Passenger

Teen Sues United Airlines, Says Flight Attendants Didn’t Heed Complaints About Self-Pleasuring Passenger

Last October, a then-17-year-old girl was flying on United from NYC to L.A. when she claims she spotted a nearby male passenger making love to himself under a blanket. She says she twice complained to flight attendants, but to no avail. Now she’s suing the nation’s largest airline over the alleged incident. [More]

Spirit CEO Ben Baldanza believes a low price is the same as good customer service.

Spirit Airlines Comes In Dead Last In Latest Ratings, CEO Still Delusional

Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]


Spirit Airlines Only U.S. Carrier To Make List Of World’s Worst

Spirit Airlines can call itself the “most consumer-friendly airline” all it wants, but that won’t change public opinion of the discount carrier. And a new round-up of the world’s worst-rated airlines would seem to confirm that Spirit is far from living up to its own description. [More]


American Airlines Apologizes To Mom Over Breast Pump Brouhaha

American Airlines is doing the apology two-step after learning that the mother of a young child was told by a flight attendant that she could not use her breast pump on board a recent flight to Chicago. [More]