As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers.
t-mobile
Graph: Which Cellphone Company Has The Best Early Termination Fee Policy?
By 6.27.08
Discounting or pro-rating the early termination fees that cellphone companies love to tack on to their contracts is becoming more common, so we thought we’d make some graphs that show the strengths and weaknesses of the different policies. As you can see, T-Mobile 2-year ETF doesn’t make any discounts until fairly late in the contract period — and their ETF of $200 is higher than either of the other two companies that offer discounts. (Sprint does not pro-rate or discount its ETF.) T-Mobile’s ETF does, however, reach a point where their discounts are steeper than Verizon and AT&T’s pro-rating.
T-Mobile Introduces Declining Early Termination Fees
By 6.23.08
Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time:
By 5.28.08
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The Supreme Court rejected T-Mobile’s appeal in 3 cases yesterday, which means an earlier federal ruling that says states “can refuse to enforce arbitration clauses if they include bans on class actions” will stand. Now T-Mobile has to go back to state courts to deal with the class action lawsuits against it. [Associated Press]
T Mobile: Listen To The Most Pointless Customer Service Call Ever
By 5.12.08
Kapil’s brand new Blackberry arrived with a battery that won’t charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he’s found are rude, uncooperative T-Mobile employees who keep saying there’s a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can’t listen in, we’ve transcribed some of the juiciest parts.
Dear T-Mobile: Please Stop Sending 5 Text Messages At 5 AM Every Month To Say That My Billing Cycle Has Started
By 4.11.08
T-Mobile C And D's Blog For Using Magenta
By 3.31.08
Citing trademark infringement concern, T-mobile is demanding that gadget blog site Engadget Mobile stop using magenta in its logo. In a letter posted sent to Engadget, T-Mobile pronounced, “Based on the different character of the goods and services offered by the Deusche Telekom Group and Weblogs, we assume that it is in the best interest of both of our entities to ensure that the particular services can be clearly separated and that consumers are not confused…” And it’s not an early April Fool’s joke, they say. It’s not totally unreasonable, there is precedent for this sort of thing. Like the time T-Mobile sued a small a book-on-demand-publisher for having magenta in its logo.
Carriers Promised Congress They'd Pro-Rate ETFs; Senator Asks Them, "When?"
By 3.14.08
In a letter to Sprint, AT&T Mobility, and T-Mobile, Sen. Amy Klobuchar (D-Minn.) has asked the companies whether or not they’re going to start pro-rating their Early Termination Fee policies as promised, reports RCR Wireless. “Sens. Klobuchar and Jay Rockefeller (D-W.Va.) are co-sponsors of a sweeping wireless consumer protection bill” that carriers are against. In her letter, Klobuchar writes, “It is time for the wireless companies to adhere to the assurances they made to the American consumer and start pro-rating these fees.” In response, Sprint said by the end of Q2 2008, T-Mobile said the first half of 2008, and AT&T Mobility said nothing at all. (Verizon already pro-rates their ETF.)
When Buying A New Cell Phone, Ask About The "Buyer's Remorse" Period
By 3.12.08
Jason bought a couple of new Sidekick phones, but quickly discovered that he and his wife couldn’t live with the abysmal battery life. He called T-Mobile and found out that he had a 14-day window during which he could return the phones for a full refund. Before he sent them back in, however, T-Mobile offered to send him two more batteries via expedited shipping to see if the experience would improve. Jason agreed and tested the new batteries, but still wanted to return the phone. But now he had a problem: he was one day outside his “Buyer’s Remorse” period and T-Mobile wouldn’t let him.
By 3.7.08
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Rumors on the Internets: T-Mobile may be consider buying Sprint in order to keep the company from lowering its prices and triggering a price war, says Merrill Lynch. “In such a price war scenario, we think T-Mobile would face the most pressure, and Deutsche Telekom would see the increased urgency to drive market repair,” the firm’s analysts said.
EECB Scores Direct Hit On T-Mobile
By 3.5.08
Reader Rob got some bad information from a T-Mobile sales rep and it resulted in a huge text messaging bill. He launched an EECB (Executive Email Carpet Bomb) and got a very pleasant response:
T-Mobile CSR Lies About Making Changes To Account, Causes $75 In Overage Fees
By 2.22.08
Ric L. is having problems with T-Mobile’s CSRs—specifically, they don’t seem capable of actually making any changes to his account or recording anything about his calls, and when that leads to $75 in extra fees, they say they can’t fix it and offer him “free” text messages. Ric says he suspects the CSR he talked to “takes the responsibilities of his job about as seriously as a cat with a ball of yarn,” but we all know that’s incredibly disrespectful to cats everywhere, who take their various activities quite seriously. Read Ric’s email to T-Mobile after the jump.
By 2.13.08
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Katie says her Sidekick wasn’t connecting to the network for the past day or so, so she “called T-Mobile and there’s an outage in NYC affecting all gprs-using devices (sidekicks, blackberries, etc).” They gave her a $5 credit for compensation, so if you’re in a similar situation you might want to call T-Mobile to complain.
Cancel T-Mobile With No ETF By Complaining To The FCC
By 1.18.08
…just wanted you to know that I am one of the many people who can’t seem to get T-Mobile service even though I live in New York City, a major market. All my calls to the regular customer service line got me no where and they did the standard runaround: $5 credit, work with their tech team to isolate the problem, etc. I read a user comment on one of the many T-Mobile threads on the Consumerist which said to file a complaint with the FCC and, by doing so, T-Mobile will have to address the problem and report back to the FCC a resolution. So I did. (There’s an online form so it’s easy.)
By 12.4.07
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It was fun (though not cheap) while it lasted—a German court has reversed last month’s lower court ruling against T-Mobile, meaning it can once again sell iPhones exclusively locked to its network. [Associated Press]
Verizon To Go GSM
By 12.2.07
Verizon’s next generation of devices will run on the GSM network that will be used by AT&T and T-Mobile, meaning that in a few years, customers with unlocked phones will be able to move between the three providers without purchasing new equipment. Verizon currently uses a CDMA network along with Sprint, but last week announced that it would use the GSM-protocol LTE (Long Term Evolution) for their fourth-generation data services. Note, Verizon’s LTE phones will not be backwards-compatible with the current GSM networks run by AT&T and T-Mobile. Both are expected to support LTE. And don’t expect to see the new phones anytime soon…
How To Get A Great Discount On A Year Of T-Mobile HotSpot Access
By 11.13.07
We’ve been covering One Laptop Per Child’s “Buy One Get One” deal because it’s a cheap way to get a very unique, kid-friendly laptop, and because at the end of the year a lot of people are looking for places to burn off some extra tax-deductible donations. But now that OLPC is rolling in one year of free T-Mobile access, the deal just turned into a true bargain—if you meet a couple of conditions.
