There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]
Flight delays at LaGuardia Airport in New York City are finally easing up this morning, after a Southwest Airlines flight had an issue with its nose landing gear collapsing on the runway last night. At least 10 people suffered minor injuries and the airport had to close down temporarily while officials dealt with the incident, snarling traffic for hours. [More]
Soaring up in the wild blue yonder in a plane can be a heady experience, but some travelers just can’t bear to not be connected to what’s happening on the ground. Keeping in mind that some fliers don’t want to fork over money to buy Wi-Fi access despite that urge to stay in touch, Southwest Airlines and Dish Network are teaming up to offer free access to live TV while in flight. [More]
Passengers likely had a bit of a scare yesterday, after their Southwest Airlines flight from Los Angeles was diverted to Phoenix instead of its Austin destination. The FBI said Monday that the flight had to change course after a “telephonic bomb threat was made.” That’s official speak for “someone called and said a bomb was on the plane.” However, no bombs or explosives have been found on the plane, authorities say. So, whew. [More]
In spite of all the technological developments in logistics and air travel, passengers’ bags still get lost, damaged, or stolen. Luckily there are remedies in place for such instances, allowing the passenger to be reimbursed for his or her loss. But many travelers may not know that these protections don’t apply to all checked bags. [More]
When we hear the words “too fat to fly,” the airline that immediately pops up is Southwest. Of course there was the famous incident with Clerks director Kevin Smith back in 2010, as well as another woman who said the airline allegedly booted her from a flight for being overweight and sued Southwest to clarify its somewhat fickle “customers of size” policy. Now another man is claiming that he was pulled off a flight for being overweight, even though he says he used to be even heavier and never had a problem with the airline before.
Around these parts, we hear our share of the frustrating, the woeful and the all-out angry. But when we catch hold of an idea that brings out the happy and rewarding stories of customers, we like to celebrate it. Herewith, then, the first of a few “Flying The Friendly Skies Fridays.” Or FTFSF, if you will.
Even though Southwest and AirTran got hitched back during their 2011 merger, the two have barely seemed like they were going steady, much less married. But now it appears they’re ready to let the whole world know they’re moving on to holding hands: all flights on either airline can now be booked together as one itinerary.
In spite of the fact that Southwest Airlines is now one of the largest airlines in the country, it still has a reputation among some consumers of being a plucky upstart that always offers cheaper fares than its old-school competitors, especially for business travelers. But a new study claims that Southwest passengers’ savings often depends on whether or not they check their bags. [More]
Jane’s husband left his mobile phone behind on a Southwest Airlines plane. Oh, no! How sad! He had every reason to expect not to see it again, but someone turned it in to Lost and Found. The kind souls at Southwest mailed it back to him, enclosing a poem. We’re not saying that it was a good poem, but it’s certainly a thoughtful one. [More]
This morning, before the sun had fully risen over the eastern seaboard, I was groggily fighting sleep and crankily wishing ill upon my seatmate’s blaring iPod as we sat on a 6 a.m. flight to Chicago on Southwest Airlines. Usually I am not in the mood for jokes at such an hour, but with one well-timed prank, the airline known for its particular brand of crew member humor turned everyone’s frowns upside down. [More]
For those who love flying Southwest Airlines because it doesn’t charge for passengers to check a bag, well, your love might be tested at some point in the maybe kinda distant future, perhaps. It’s a bit vague, but what we do know is that in a recent interview, Southwest CEO Gary Kelly isn’t promising that fee-free fun for all eternity. [More]
For more than 20 years, Consumerist reader Carl has been flying on Southwest Airlines, and he’s been a frequent customer of the carrier for around 15 years. [More]
Steve reminds us why we love our readers by penning a nice and cogent op-ed on why “the current low fares are going to run one or two of the legacy carriers into liquidation.”