southwest airlines

National Hurricane Center

Airlines Offering Travel Waivers Ahead Of Hurricane Matthew

Travelers who were planning on flying this week to or from areas affected by Hurricane Matthew, which is currently in the Caribbean and heading toward the U.S. East Coast, may find themselves changing their plans, and some airlines are ready to help by issuing travel waivers. [More]

Stranded in Punta Cana

Southwest Passengers Recall Three-Day Nightmare Travel Experience

There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare.  [More]

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

Southwest’s “No Gotchas” Airfare Sale Comes With Its Fair Share Of Gotchas

We all know that airfare sales generally come with all sorts of strings attached — restrictions on dates, routes, and seat types are to be expected — but if you’re going to advertise a sale as having “no gotchas,” then it’s a bit disingenuous to have nearly 400 words of mouseprint conditions full of restrictions. [More]


What Happens To Your Plane Ticket When There’s A Death In The Family?

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

Southwest Could Start Charging For Checked Bags, Says CEO

Southwest Could Start Charging For Checked Bags, Says CEO

While its competitors have been nickle/diming travelers for years with checked-bag fees, Southwest has done its best to equate its brand with the slogan “bags fly free.” But the airline’s CEO now says that he’s not completely averse to the whole notion of making a mountain of cash off baggage fees. [More]


Passenger Sued By Southwest Worker After Taking Her Customer Service Gripe To Twitter

It’s very easy in these fast-paced technological times to take a customer service beef and basically broadcast it live over the Internet. But one Southwest passenger’s Twitter gripe over her four-year-old daughter getting assigned to a later boarding group has resulted in a lawsuit from the worker she complained about, alleging that the woman’s tweets and Facebook posts were defamatory and put the worker in a false light. [More]


Change To Southwest Airlines Rapid Rewards Program Makes Scoring Some Free Flights Harder

Members of Southwest Airlines’ Rapid Rewards Program might want to read the recent email announcement closely, because it means travelers will have to rack up more points than before in order to score free flights in the airline’s cheapest pricing tier. Basically, the rewards won’t be reaped quite as rapidly. [More]


Which Airlines Offer The Most Legroom For Free (Gasp!) On Domestic Flights?

Unless you cherish the feeling of your knees shoved up against the seat in front of you, more legroom on a flight is a creature comfort that many fliers cherish but few receive — except for an extra fee. But hold your gasps and shocked faces of disbelief, folks: You can actually get extra legroom in coach… for free. Okay go ahead, gasp now. [More]


DOT Fines Southwest For Promoting Deals But Not Actually Making Seats Available At Sale Prices

Is a sale a sale when only a few people can actually take advantage of the deal, or if no one at all can get a piece of the advertised deal action? Nope, said the Department of Transportation, which has fined Southwest Airlines $200,000 for touting a sale that didn’t provide enough actual seats — or in one case, any at all — at the bargain price it advertised. [More]


Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish

There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]


LaGuardia Delays Easing After Southwest Flight’s Landing Incident Closed A Runway Monday

Flight delays at LaGuardia Airport in New York City are finally easing up this morning, after a Southwest Airlines flight had an issue with its nose landing gear collapsing on the runway last night. At least 10 people suffered minor injuries and the airport had to close down temporarily while officials dealt with the incident, snarling traffic for hours. [More]

No more missing whatever it is those Kardashians do.

Dish Network Teams Up With Southwest To Offer Free Live TV On Flights With Wi-Fi

Soaring up in the wild blue yonder in a plane can be a heady experience, but some travelers just can’t bear to not be connected to what’s happening on the ground. Keeping in mind that some fliers don’t want to fork over money to buy Wi-Fi access despite that urge to stay in touch, Southwest Airlines and Dish Network are teaming up to offer free access to live TV while in flight. [More]


No Explosives Found On Diverted Southwest Airlines Flight After Phoned-In Bomb Threat

Passengers likely had a bit of a scare yesterday, after their Southwest Airlines flight from Los Angeles was diverted to Phoenix instead of its Austin destination. The FBI said Monday that the flight had to change course after a “telephonic bomb threat was made.” That’s official speak for “someone called and said a bomb was on the plane.” However, no bombs or explosives have been found on the plane, authorities say. So, whew. [More]

Southwest Passenger Learns The Hard Way That Not All Checked Bags Are Treated Equally

Southwest Passenger Learns The Hard Way That Not All Checked Bags Are Treated Equally

In spite of all the technological developments in logistics and air travel, passengers’ bags still get lost, damaged, or stolen. Luckily there are remedies in place for such instances, allowing the passenger to be reimbursed for his or her loss. But many travelers may not know that these protections don’t apply to all checked bags. [More]


Man Claims Southwest Humiliated Him By Pulling Him Off Flight Because He’s Overweight

When we hear the words “too fat to fly,” the airline that immediately pops up is Southwest. Of course there was the famous incident with Clerks director Kevin Smith back in 2010, as well as another woman who said the airline allegedly booted her from a flight for being overweight and sued Southwest to clarify its somewhat fickle “customers of size” policy. Now another man is claiming that he was pulled off a flight for being overweight, even though he says he used to be even heavier and never had a problem with the airline before.



Virgin America Soars Above The Rest In Annual Airline Survey While United Sinks To The Bottom

Every day, airlines shuttle passengers from here to there, through friendly (and not so friendly) skies, ferrying bags and losing luggage and touching down at airports all around the country. Some of those airlines are consistently a cut above the rest, while others just can’t seem to do anything right. According to this year’s Airline Quality Rating Survey, Virgin America is the cream of the crop while United Airlines is a long, long way from the top.


Leah's son gets the ultimate treatment.

And Now: “Flying The Friendly Skies Fridays” Because Traveling Can Actually Be Fun

Around these parts, we hear our share of the frustrating, the woeful and the all-out angry. But when we catch hold of an idea that brings out the happy and rewarding stories of customers, we like to celebrate it. Herewith, then, the first of a few “Flying The Friendly Skies Fridays.” Or FTFSF, if you will.



Southwest And AirTran Now Holding Hands: Flights Can Finally Be Booked Together

Even though Southwest and AirTran got hitched back during their 2011 merger, the two have barely seemed like they were going steady, much less married. But now it appears they’re ready to let the whole world know they’re moving on to holding hands: all flights on either airline can now be booked together as one itinerary.