If you’re involuntarily bumped from an overbooked flight, or if your bags are lost, the airline owes you some form of compensation. It turns out that four carriers — American, United, Alaska, and Southwest Airlines — haven’t exactly been forthright with all their passengers when it comes to getting what they are owed. [More]
Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent years. A recently released study claims this no-fee practice may actually be hurting the airline, though other data raises questions about this conclusion.
Senators Want Airlines To Explain Recent Outages & Why Travelers Couldn’t Be Rebooked On Competing Carriers
In just the last few weeks, Delta and Southwest each experienced massive system-wide outages that grounded thousands of flights and ruined travel plans for countless passengers — and there are reasons to believe it could happen to other carriers. Now some lawmakers want the airlines to answer for these failures and to explain what’s being done to prevent future shutdowns. [More]
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. [More]
Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]
Days after the Southwest Airlines pilots union — and three other airline employee unions — took a vote of no confidence and called for the resignation of CEO Gary Kelly, blaming the head honcho for a massive technical glitch that canceled 700 flights and stranded thousands of passengers last week, the man in charge says he isn’t going anywhere. [More]
Earlier today, Southwest Airlines CEO Gary Kelly likened a recent days-long massive technical glitch that canceled 700 flights, stranding thousands of passengers last week to a “once-in-a-thousand-year flood.” But pilots for the airline say the issue could have been avoided if someone other than Kelly were at the helm of the company. [More]
UPDATE: The union representing Southwest’s pilots has called for CEO Gary Kelly to resign following last week’s fiasco.
You might recall the massive technical outage that hit Southwest Airlines last week, canceling 700 flights and snarling travel plans for thousands of people. That was a bad thing, the airlines CEO Gary Kelly says, but Southwest will move past it, comparing the issue to an infrequent natural disaster. [More]
If you were trying to fly anywhere on Southwest Airlines in the last 24 hours, you likely experienced some major headaches. And if you’re trying to fly anywhere on Southwest today, well, expect some more.
Thanks to the prevalence of social media, news spreads farther than it used to. Some of what’s going on out there is awful and sad, but there are also bright spots to be found. Like the story of a Southwest Airlines flight attendant who went above and beyond to comfort a young passenger who was scared to fly. [More]
For years, regional airlines, government agencies, and pilot groups have warned that new regulations, higher costs of school, and lower salaries had led to a shortage of pilots that could affect the number of flights smaller carriers are able to offer. It now appears that this scarcity of youngsters hoping to someday take flight could result in airlines beginning to run out of pilot in as few as three years. [More]
Passengers on a Southwest Airlines flight from Boston to Chicago endured a short, but bumpy trip on Tuesday morning that left passengers sick and two flight attendants hospitalized. [More]
Last year, Southwest Airlines announced it would start using biofuels created from forest remnants to power some flights beginning in 2016. Today, United Airlines raised the stakes in the alternative jet fuel game, announcing plans to fly a plane this summer using fuel generated from farm waste and oils derived from animal fats, while also investing millions of dollars in other alternative fuel processes. [More]
The Federal Aviation Administration opened an investigation into a near collision between two planes taking off from Chicago’s Midway Airport at the same time earlier this week. [More]
This week, Southwest Airlines had a sale on tickets that was popular. Extremely popular. It was so popular that aspiring passengers couldn’t get through to the company’s website or phone lines, and many wished that the sale could be extended for an extra day to make up for forcing customers to hit “refresh” repeatedly. [More]
It’s probably not surprising that when Southwest Airlines announced a summer sale with one-way fares as cheap as $49, travelers were delighted. They were so delighted that they’ve overwhelmed the carrier’s site, making it difficult for customers to book new flights, or to print their boarding passes for travel that’s planned for, um, now. [More]
When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes. [More]
As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers.