A few months ago, SIGG USA announced that the plastic liners of their metal water bottles actually contain the dread plastic additive bisphenol-A (BPA.) Since avoiding BPA is the reason for the popularity of metal water bottles in the first place, SIGG offered to exchange the thousands of the offending bottles for shiny new ones. Many Consumerist readers have written in to share their tales of mixups, confusion, and mysterious $50,000 gift certificates in dealing with the replacement program, but Matt actually had a pleasant experience, and he shared it with Consumerist.
Four months in, customers are still experiencing problems with SIGG USA’s metal bottle replacement program. Amy writes that her purchase required her to input billing information, even though she had gift certificate code, her debit card was charged, and she has been unable to reach SIGG to obtain a refund.
Last week, we posted the experience of a SIGG customer who received a $50,000 gift certificate credit for the BPA-riddled water bottles she mailed back to SIGG as part of their massive exchange program. SIGG contacted us to clarify what was going on. To sum up: it’s intentional and meant to expedite customers’ exchanges. And they’ll catch you if you try to abuse it, you jerks.
Back in August, SIGG USA announced that metal, plastic-lined water bottles it had sold as “BPA-free” did, in fact, have plastic liners containing BPA. While the company insisted that the chemical didn’t leach into water. Reader Cassi owned eight bottles, and decided to participate in Sigg’s exchange program. Too bad the “exchange” part of the transaction isn’t going very smoothly.
Last week, Swiss company SIGG splashed a bunch of ice water in the faces of consumers who go out of their way to avoid products containing bisphenol-A (BPA). The company announced that the linings formerly used in their aluminum bottles did, in fact, contain the controversial substance.
I may as well attach my Nalgene bottles to myself with steel cables, but it seems like everyone is switching over to metal bottles because of the public’s new-found fear of plastic additive bisphenol-A (BPA.) One of the major manufacturers of aluminum bottles, Sigg, recently admitted that the plastic liners of their metal bottles kind of, um, contained BPA. Cue uproar.