Quick, what’s 2 x 15? Did you get 40? No? Then you’re apparently overqualified to run Sears’ website.
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Sears Loses Lawnmower, Shrugs
By 4.27.09
Tracy needed a new lawn mower, and ordered one online from Sears. Later that day, an email arrived announcing that the lawnmower was ready for pickup. For whatever reason, Tracy wasn’t able to make the 17-mile trip out to the store until more than a week later. The mower was….well, nobody quite knows what happened to the mower.
Worst Company In America: Chase VS Sears
By 4.3.09
A megabank that now includes Washington Mutual? Or a hedge-fundy retail mash-up of Sears & Kmart? Which ruins your day?
Sears Guy Doesn't Fix Your TV, Drives On Your Lawn, Runs Into Things
By 4.3.09
Reader Joel isn’t too happy with the service he got from Sears. He was looking to get an older TV fixed and, rather than make sure that they could fix it, Sears sent a guy to drive on Joel’s lawn.
These Martha Stewart/Kmart Lounge Chairs Keep Cutting Off Fingertips
By 4.2.09
Holy $#!@, this lounge chair will eat your fingers! Fox5 New York has a video report on dangerously unsafe lounge chairs sold at Kmart under the Martha Stewart brand. Naturally (we’re not making this up), the chairs are designed to complement the Martha Stewart Spontaneously Shattering Glass Patio Tables also sold at Kmart.
Customer Sues Sears Over Bogus Black Friday Deal… And Wins
By 4.2.09
Once upon a time, way back in November, a St. Louis MBA student named Cheri was the one of the first inside her local Sears store on Black Friday morning. She rushed to get the best deal they were offering — a washer and dryer for $599. To her dismay, she found out that the heavily advertised deal was not available — customers were being asked to pay now and get the washer and dryer in 30 days. Even with this disappointment, the deal was too good to pass up, so she agreed. Months later there was no sign of her washer and dryer, so she took Sears to court. And won.
Sears Clarifies Craftsman Tools Warranty
By 3.25.09
Earlier this month, we noted how a reader was having trouble getting Sears to properly honor the lifetime warranty on his Craftsman tools. Now David Figler, a vice president of the company, has responded and said, “We stand behind the warranty—complete satisfaction—period.” Below is his email, and a portion of the memo he sent to Sears stores on the matter.
Brian Manages To Replace His Rusty Craftsman Sockets At Sears
By 3.16.09
When we broke off from our Sears Craftsman warranty saga last Friday, Brian had been told there were no replacements on tools that have rust on them, which wasn’t what Sears told us the last time we had warranty questions. Over the weekend, Brian found more evidence that Sears can’t get its warranty language straight. But there’s some good news, too: he dressed up a little, cleaned off the sockets, and went back to Sears. This time he got a different associate who seemed to have no problem swapping out the tools, and who never mentioned the supposed “three per day” rule.
Sears Can't Get Its Story Straight Regarding Rust And Craftsman Tools
By 3.13.09
C’mon Sears, rust isn’t a magic brown fairy powder that you can sprinkle over any warranty issue to deny coverage. Brian was told he couldn’t have his worn-out sockets replaced because they were rusty. He pointed out that he needed them replaced because they were worn out, not because of some cosmetic damage due to oxidation. Now Sears has officially told him that any rust on a Craftsman tool automatically voids the warranty—which is not what Sears told us two years ago.
Craftsman's "Lifetime Warranty" Depends On Tool Associate's Mood
By 3.13.09
Brian tried to trade in some old Craftsman tools, the ones that come with a lifetime, no-questions-asked replacement policy. Unfortunately, the Tool Associate at Sears deemed Brian unworthy of the Cratfsman guarantee and refused him. That’s why he’s the Tool Associate.
Sears Tower Now Called Willis Tower
By 3.13.09
Sears Tower, the tallest building in the U.S. and abandoned stronghold of the once-powerful Sears, Roebuck & Co., is no more. Its name will be changed to Willis Tower later this year as part of a big leasing agreement with London-based insurer Willis Group Holdings, Ltd. The Chicago Tribune notes that although everyone still calls it Sears Tower, Sears actually moved out in 1992.
Sears' New 'Secret Eavesdropping' Phone Technique Improves Customer Service, But Totally Freaks Out Other Sears Employees
By 3.6.09
It looks like Sears has finally figured out a way to ensure good customer service for home deliveries. Unfortunately, this method induces extreme paranoia in other Sears employees. The woman referred to as “Delivery” in Jason’s retelling below will probably never trust another coworker again.
Sears Calls Several Days After Purchase To Upsell Unnecessary Protection Plan With Lies
By 1.25.09
Sears tried to scare Anthony into buying an unnecessary protection plan several days after he purchased a new plasma tv. The sales rep who called explained that Anthony’s new plasma would need to be recharged every five years, which isn’t true. According to Consumer Reports: “There is no such thing as recharging a plasma TV with new gas. It is sealed at the factory.”
Sears CEO's Phone Isn't Working
By 12.18.08
Sears CEO Bruce Johnson needs someone down to housewares to get him a new telephone. Reader Len called the executive office and was told “his phone isn’t working, you have to call back.”
Sears Is Rather Generous With The Term "Sale!"
By 12.2.08
I went to a local Sears to return some parts (don’t get me started) and the attached [photo] amused me.
Help! Family Buying Appliances Were Locked Inside Sears
By 11.26.08
A family shopping for appliances were locked inside a Sears store in Maplewood, MN, says the local Fox affiliate. Anthony (who was scheduled to have hip surgery the next day), his wife Kathy and her sister Crystal were just about to buy a stove, a fridge and a dishwasher when they heard an announcement that the store was about to close. They asked an employee if they should just come back another day. He said no.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
