It’s been awhile since we had a good Sears warranty repair horror story, so without further ado: Over a week ago, before Thanksgiving, our new Kenmore High Efficiency (read: expensive) clothes washer broke.
sears
Save Negative $0.91 On Sears Treadmills
By 11.20.07
Trixare4kids writes:
I went down to Sears today in Oakland, California, and as I am walking by the treadmills this caught my eye. The sale price on this treadmill is .91 cents higher than the original price. Someone at Sears needs a to re-take basic math.
Actually, the portion of this sign that says, “save” bears no relation to the rest of the sign. It’s just a general reminder to all of us in life that it’s important to save things. Like receipts, memories, and rare stamps.
Need A $34.95 Warranty Covered Part? That'll be $65 For The Useless Service Call
By 10.5.07
If you could help me out I would be most appreciative. Please see my contact information at the end of this letter. Here’s the full version…
Kenmore Beats Dyson In Consumer Reports Upright Vacuum Test
By 9.25.07
Dyson is not the Excalibur of upright vacuums, it’s the Kenmore Progressive with Direct Drive 35922, according to survey and test results released in the latest issue of Consumer Reports.
Email The CEO Of Sears
By 9.18.07
The current email address for Aylwin B. Lewis, President & Chief Executive Officer of Sears, is alewis1@searshc.com.
Sears Left Me Without A Refrigerator For 18 Days
By 9.16.07
Sears needlessly left William and his insulin-dependent wife and daughter without a working refrigerator for eighteen days. For three weeks, William chilled his food and life-saving medication with bags of ice, waiting for Sears to send a part that their intolerably rude repairman insisted would take at least ten business days to deliver. When a second repair team arrived to install the part, they found leaky copper tubing – a problem the first repairman could have easily fixed.
Walmart Instigates Back-To-School Season Price War
By 7.25.07
Walmart will offer 10 to 50 percent discounts on 16,000 items to boost sales during the lucrative back-to-school season. The cuts are part of Walmart’s broader plan to abandon its pursuit of the upscale market, which “confused customers,” and return to its core business of undercutting competition and instigating price wars.
UPDATE: Sears.com Repeatedly Delivers Wrong Dryer, Doesn't Correct Website
By 6.21.07
We posted about how Ian started blogging his quest to get Sears to make up for delivering the wrong dryer, repeatedly. Now, the executive customer service types are ignoring his requests for a refund, despite their promises to do so in full. Ian has vowed to take Sears to small claims court-the last recourse for aggrieved customers.
Sears Tells You Your Order Is In Stock, Even If It's Not
By 5.14.07
Here’s a good way to lose customers. Tell them that their order is in stock and ready to be picked up, even though it is not. Hey, at least they came in, right? Maybe they’ll buy some gum on their way out of the store… forever.
Kmart To Resurrect "Blue Light Special"…Again
By 5.8.07
Sears is aiming to be a one-stop shop for the home, while Kmart is turning its discount stores into a “marketplace of discoveries,” Lampert’s chief marketing officer, Maureen McGuire, said as Lampert looked on.
Clarification: Craftsman Lifetime Warranty Doesn't Apply To Rusty Tools
By 3.19.07
We asked Sears about their warranty policy on rusty Craftsman tools, and they said the life-time warranty doesn’t apply when the rust is cosmetic.
The Softer Side Of Sears: Craftsman Lifetime Warranty Doesn't Apply To Katrina Victims
By 3.17.07
UPDATE: This has nothing to do with Katrina victims. Clarification: Craftsman Lifetime Warranty Doesn’t Apply To Rusty Tools
Sears Home Repair Is Confused By Your Fridge
By 12.12.06
We love Sears Home Repair. We love the missed appointments, the 9-hour-windows, the crazy guy who dumps your olive oil all over your dishwasher. Today’s complaint about Sears Home Repair is unusual in that Sears keeps telling our friend Michael that he bought his fridge somewhere other than Sears. Now, Michael may be crazy, but we’ve never heard of “I Bought My Fridge At Searsophrenia,” so we’re going to take the man’s word on this. From his email:
Insane Sears Repair Guy Pours Olive Oil and Super Glue Everywhere
By 12.5.06
Sometimes tips come in and they’re too insane not to be true. Not that you people don’t have imagination, but a Sears Repair Guy that pours your olive oil all over the inside of the dishwasher? We had to ask for photos. Joseph writes in after two experiences with Sears Repair Guys. The first guy was nice, on-time, and couldn’t fix Joseph’s dryer. So he didn’t charge. No problem. The second guy was, apparently, insane. From Joseph’s email:
Breaking: Sears Black Friday Ad
By 10.30.06
Nary seconds ago, Sears Black Friday ad pooped onto the internet.
Cook in the Kitchen, Cook in the Bedroom
By 10.26.06
That annoying Men are from Mars, Women are from Venus guy is taking money from Sears (yes, the department store) to study whether or not cooking more improves your sex life.
Sears’ Frosty Home Repair
By 9.22.06
Apparently, we’re not the only ones who’ve had Sears repair people not show up for their appointments. Meet Jim, a man with a broken fridge. Not knowing how to fix a fridge himself, Jim called Sears Home Repair and scheduled an appointment. He was given a $65 estimate and a four hour repair window. Jim waited patiently, earnestly, for his hero to arrive. Guess who didn’t show? Jim says:
