Chris says DirectTV inexplicably attached his dish to the building next door. When the neighbor took the device down, Chris asked DirecTV to re-install it — this time on the correct structure — but the company is balking. [More]
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DirecTV Promised Me It Wouldn't Charge Early Termination Fee, Then Guess What Happened
By 6.30.10
Rich had to part ways with DirecTV because he was moving, and was careful to verify he wouldn’t owe an early termination fee. Sure enough, his next bank statement showed an unexpected $180 charge from the satellite provider. The company quickly admitted the error, but Rich says it’s been three weeks and DirecTV has yet to cough up the cash. Even worse, DirecTV tells him it will be another 6 to 8 weeks before he can hope for his long-lost money to return to him. [More]
Silly DirecTV Forgot To Waive My HD Fee
By 6.24.10
In the rush to drop HD fees to attract new customers, DirecTV pulled a boner and forgot to remove the charges for at least one customer. Andrew says he called the company, reminded it of the oversight and got it to take HD charges off his account. [More]
Dying Won't Get You Out Of Your Dish Network Contract
By 6.2.10
Dish Network has extremely loyal to Elizabeth Cordry of Forth Worth, Texas. So loyal that they would let nothing remove her from the ranks of their customers. Including her death. When she died in January at age 85, her son tried to end service, but the company insisted that she had a contract that could only be canceled if her family produced a death certificate. Since she was no longer under a contract, her son refused to produce the certificate. [More]
BillShrink Shows You How To Save On Cable Bills
By 5.26.10
This morning, BillShrink delivered a karate chop to the cable cabal with a new service, currently in beta, that shows you how to get the best cable/tv/satellite/dish package for the best price. [More]
Dish Network Overbilled Me By $600
By 2.23.10
Jason says Dish Network stuck him with an unwarranted $300 bill, then after it credited him back the $300, billed him another $300 for no good reason. He says Dish has corrected the errors now, but he wants to disconnect. [More]
Report: DirecTV Hiking Prices Soon
By 1.4.10
High-Def Digest reports DirecTV plans to bump its rates next month. [More]
I Lost My Job, Then My DirecTV, Then $680
By 11.10.09
Mary says DirecTV stuck it to her after she missed a payment. Not only did it cancel her service, but she says it charged $680 to her checking account for unreturned equipment — never mind the fact that she still had time left in her seven-day period to return the stuff.
How To Cut The Cable/Satellite Cord And Remain A Couch Potato
By 9.30.09
We’ve written about ways to cancel satellite or cable and still be able to watch a ton of shows before, an spotted this nifty refresher, posted back in June, from the Christian money blog Bible Money Matters.
DirecTV Viewers, Your Hockey May Be Melting
By 8.27.09
DirecTV and Versus Network — which shows NHL games — can’t agree on terms, meaning hockey fans may be in danger of having their TV-unfriendly sport not showing up much on TV this season.
Contact DirectTV's Consumer Advocacy Team
By 7.30.09
Are you having a problem with DirectTV that can’t be fixed through the usual channels? Call their Consumer Advocacy Team at 866-785-5537 to talk to someone who can, well, advocate for consumers.
DISH Network Will Pay $5.9 Million Back To Customers
By 7.17.09
In 2006, five states launched an investigation into DISH Network‘s crummy sales practices after hundreds of complaints from consumers. Now the company has agreed to pay $5.9 million to 46 states in a settlement announced today—and at least some of that money is earmarked for DISH customers.
Executive Contact Information For Sirius XM Satellite Radio
By 4.11.09
Next time your satellite radio goes on the fritz, use the following magic number to solve your Sirius XM problems…
Save Money Just By Asking DirecTV To Lower Your Bill
By 3.3.09
Pete likes DirecTV and really has no intention of leaving, but he noticed a fantastic “$250 deal” for new customers only in his copy of AAA magazine, so he called up DirecTV and asked what they could do for current customers. This simple phone call saved him over $120 a year.
Sirius XM May Be Preparing for Bankruptcy
By 2.11.09
According to the NYT, Sirius XM owes $175 Million by the end of February and it may not be able to pay up. Bankruptcy may very well be in the cards for the Satellite Radio super-organism. The article cites a failure to “to win over many younger listeners” and the general economic downturn.
Confirmed: Sirius Radio Raising Rates March 11
By 1.21.09
Sirius Radio customer service reps are now telling subscribers that the rumored rate hike is indeed going to happen. This means, at the very least:
Is Sirius XM About To Raise Rates On Its Customers?
By 1.20.09
Ryan pointed us to an article on Orbitcast about a rumored fee hike by Sirius XM. The increases appear to be for services that aren’t strictly protected by the FCC agreement, which is why they would legally be able to do this despite promises that they wouldn’t raise rates for 36 months after the merger.
Dish Network Slides Advertisement into DTV Transition "Warning"
By 1.15.09 — Updated: 11.1.12
An ‘Authorized Dish Network Retailer’ is preying on the confusion surrounding the DTV transition to sell its satellite television services, suggested in lieu of cable companies because of “Complaints” and “Lack of HD Channels”. Full copy of the letter inside.
