The end of the line came for Samsung’s fiery (literally) Galaxy Note 7 phone this week. The company has killed off the phone for good, but there are still several million of them out there worldwide, in warehouses, stores’ back rooms, and consumers’ hands, and getting them back safely is an… interesting logistical challenge. [More]
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Samsung Permanently Scraps All Galaxy Note 7 Production
By 10.11.16
Having to recall a line of premium, high-end smartphones once for exploding is bad enough. But when the replacement, supposedly safe phones also turn out to be unexpectedly flammable, well, that’s a sign that perhaps the phone is a dud and should be consigned to the scrap heap of device history for good. And, reports say, that’s exactly what Samsung is doing with the now-infamously defective Galaxy Note 7. [More]
U.S. Safety Regulators: Power Down Your Replacement Galaxy Note 7s
By 10.10.16
First, Samsung halted production on the non-recalled Galaxy Note 7, then all the wireless providers and Best Buy stop selling the phone. Now the U.S. Consumer Product Safety Commission is saying that folks who have one of these devices should power them down while the agency investigates new reports of exploding and overheating phones. [More]
Best Buy & All Major Wireless Providers Have Stopped Selling Note 7
By 10.10.16
Following last night’s news that Samsung had once again halted production on the Galaxy Note 7, all four of the nation’s major wireless provider, and its biggest electronics retailer, say they have all pulled the Note 7 from sale. [More]
Samsung Reportedly Halts Production On Samsung Note 7… Again
By 10.9.16 — Updated: 10.10.16
More than a month after Samsung first halted production on the Samsung Galaxy Note 7 amid incidents of exploding and smoking batteries, a new report out South Korea claims that the electronics giant has once again stopped producing the phone following news that supposedly safe Note 7 devices might have a similar defect to the original. [More]
Appeals Court Rules For Apple In One Of Its Patent Infringement Fights With Samsung
By 10.7.16
Apple just won the latest round in one of its fights with Samsung over patent infringement, with a federal appeals court ruling that reinstates a $119.6 million patent-infringement verdict it scored. [More]
[UPDATE] All 4 Major Carriers Allow Customers Can Trade In Replacement Note 7 Phones For Any Other Model
By 10.7.16
UPDATE : All four major wireless providers say they will allow owners of replacement Note 7 smartphones to exchange them for a new device from any manufacturer after a new, supposedly non-recalled Note 7 caused a Southwest Airlines flight to be evacuated earlier this week. [More]
Federal Safety Regulators Investigating Report Of Replacement Samsung Note 7 Catching Fire
By 10.5.16
Earlier today, a Southwest Airlines flight from Louisville to Baltimore had to be evacuated after smoke and fire began to spew out of a Samsung Galaxy Note 7, one that was replaced and should not have had an overheating battery. Now, the U.S. Consumer Product Safety Commission has confirmed that it is looking into this incident. [More]
Replacement, Supposedly Non-Flammable Samsung Galaxy Note 7 Catches Fire On Plane
By 10.5.16 — Updated: 10.7.16
We’ve heard from dozens and dozens of readers who have had trouble exchanging their defective Samsung Galaxy Note 7 phones since the recall became official. Consumers who do get their hands on new phones, though, are supposed to be able to trust that those units are safe — or at least, as safe as any other new phone — and are not going to catch fire while in use. [More]
Report: Some Replacement Samsung Galaxy Note 7 Phones Still Too Hot To Handle
By 9.28.16
The Samsung Galaxy Note 7 was officially recalled about two weeks ago, because it has this way of potentially catching fire or exploding — both pretty horrible traits in a smartphone (or anything else, really). New, non-defective units are in, so owners have been swapping out their old phones and new consumers have been buying up the new ones, too. Except reports say those may not be quite right, either. [More]
Amid Complaints Of Exploding Samsung Washing Machines, Safety Agency Says To Use Delicate Cycle
By 9.28.16
Some owners of Samsung top-loading washing machines say their appliances exploded while in normal use. Now, federal safety regulators have confirmed they are looking into the matter and are advising Samsung owners on the best way to avoid the potential problem.
[More]
Overheating Samsung Tablet Blamed For Delta Flight Diversion
By 9.26.16
A Delta Air Lines flight was diverted over the weekend when a Samsung device overheated after being jammed between seats. But the device wasn’t the recently recalled Samsung Note 7 smartphone, it was an unspecified tablet from the device maker. [More]
What’s Going Wrong With Samsung Galaxy Note 7 Exchanges — And What You Can Do
By 9.23.16
Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]
Samsung Galaxy Note 7 Owners Report Phone Exchange Program Not Going So Well
By 9.22.16
Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]
Authorities In Korea Order Samsung To X-Ray New Galaxy Note 7 Batteries
By 9.22.16
Samsung has now shipped out some replacement devices for recalled Galaxy Note 7 phones, with enough new phones to replace maybe half of the 1 million phones sold in the United States so far. Meanwhile, in Samsung’s home country of South Korea, the government has a relatively low-tech way to check the battery status of the high-tech phones: Samsung X-ray the batteries. [More]
Sprint CEO: This Whole Note 7 Recall Thing Will Be Forgotten In 6 Months
By 9.19.16
Despite weeks of Samsung’s Galaxy Note 7 grabbing headlines — first for reports of exploding devices, then for the drawn-out process that eventually led to an official recall — at least one person thinks the whole controversy will be forgotten sooner rather than later. [More]
Report: Samsung Rushed Galaxy Note 7 To Beat Predictable iPhone 7 To Market
By 9.19.16
The Galaxy Note 7 has been plagued by reports of fires and explosions almost since the day it launched. After a few tumultuous weeks and a “product exchange,” the phone finally received an official safety recall on Sept. 15. But Samsung’s been making smartphones for a while now. The previous iterations of the Galaxy Note, and the company’s other popular series, the Galaxy S, generally do not explode. So how did they blow it so badly on this one? [More]
Samsung U.S. President: Sorry About That Whole Exploding Note 7 Battery Thing; New Phones Coming 9/21
By 9.16.16
Yesterday, two weeks after halting all sales of the Galaxy Note 7 following reports of exploding and overheating batteries, Samsung and the U.S. Consumer Product Safety Commission finally made the recall official yesterday afternoon. Now, the head of Samsung’s U.S. division is standing outside your window with a boombox over his head, playing an apology tune in the hope that you won’t go running into the arms of Apple. [More]
