56% of Geek Squad employees responding to a poll on a company online forum said they found “no reason” to use anti-static wrist straps when repairing customer’s computers.
repairs
LEAKED: 6 More Geek Squad Manuals
By 4.5.07
Here’s 6 more Geek Squad manuals. Combine this with the 6 we’ve already posted and soon we’ll have enough info to open our own franchise.
Improved Xbox Warranty Is Victory For Gamer's Bizzare Project
By 4.4.07
Conor’s plan to return his broken Xbox in a 40ft shipping container is over, thanks to Microsoft’s improved Xbox warranty, which now says:
Honda Models From 1995-1997 May Be Eligible For Free Inspections, Repairs
By 4.1.07
If you purchased a Honda between 1995 and 1997, you may be eligible for a free repair and tune up. Way back, during the age of Clinton, the EPA sued Honda for disabling part of the emission control system, which could lead several vehicle models to emit pollutants without issuing an engine warning to the driver. The EPA spanked Honda with a $12.6 million penalty, and the automaker agreed to spend at least $250 million repairing the defective systems. Here is where you come in.
UPDATE: "Comcast Bullies Customer for Cash, Breaks His Hard Drive, Drills Huge Holes In Walls And Baseboards"
By 3.20.07
Remember Jason? He had the Comcast tech from hell. The cable installation tech asked Jason for cash, drilled holes in his baseboards, broke his Media Center PC, installed the wrong router…
Geek Squad City Insider Rebutts Founder's Retort
By 3.8.07
Chris has a parry and thrust to the Geek Squad founder’s response to his original confession.
Geek Squad City Tell-All VS Founder Of Geek Squad
By 3.7.07
We’ve got a special two-for-one Geek Squad tale here. The first is a flameout email from a fired Geek Squad City repair team manager with some startling accusations about his former employer.
SOLVED: Olshan Foundation Repair's Warranty Not So Lifetime
By 3.1.07
After his complaint appeared on The Consumerist, Charles got a call from Olshan Foundation Repair Company. Now he appears to be on the sweet path to resolution.
Geek Squad Charges $415 Dollars To Replace A Hard Drive; Makes Customer Retrieve Data Files Himself
By 2.27.07
Estimated repair time seven to ten days.
Seven days later, they hadn’t even looked at the machine. After 8 days, they’d begun testing the laptop. On the 10th day the exhaustive tests were still being done, but things weren’t looking good for O.’s data files. On the 11th day, O. was given the sad news that his hard drive was fried and would need to be replaced for an extra charge of $118.00. On the 12th day, O. was given his laptop, and his non-working hard drive.
AAMCO's "Repairs" Imperil Motorist
By 2.5.07
Justin took his Taurus into AAMCO for transmission repairs, only to endure a month of repairs that left his car in no better shape, and it ended up endangering his life.
Olshan Foundation Repair’s Warranty Not So Lifetime
By 1.24.07
Olshan Foundation Repair Company’s motto is “Fix it and Forget it.” In their Yellow Page ad these words emerge from Nolan Ryan’s mouth.
The Big Box Project
By 1.19.07
- This site is a result of my customer service experience with the Microsoft Xbox 360 support/repair team. My 360 failed for the second time in 6 months but this time the service has changed… without warning. According to their “highest tiered” phone agent, Microsoft has exercised their “right to change the terms and conditions” of my warranty without notification. Upon first failure I received an empty box in the mail to return the damaged goods in, shipping covered. This time the cost of shipping falls upon me and, apparently, there is no other option. I pressed and pressed and pleaded my case but I was assured there are no exceptions. Well, since they can’t help me out and cover the cost of an empty box, they are going to be receiving and returning the biggest damn box they have ever seen. I won’t spend 15 dollars but I’ll spend 15,000 dollars to prove my point and expose their conniving ways.
15-Minute Home Repairs
By 1.12.07
A few cheap and quick tricks for fixing stuff around the house this weekend, courtesy of Real Simple magazine. [More]
After Seattle Storm, Comcast And Qwest Shine
By 1.3.07
Recent storms ripped through the Seattle area, downing powerlines and cutting cable and phone access for thousands of citizens.
Dell Laptop Languishes For A Month, Shipped Back Unrepaired
By 12.13.06
Eric Farraro’s friend’s Dell laptop broke. He sent it in to Dell for repairs. It sat there for weeks without notice of when it would ship back. He tried to contact Dell by phone, email and online chat, only to get told, “You should have more information in 72 hours.”
Reader’s iPod Returned From Shop After Consumerist Intervention
By 12.2.06
After asking The Consumerist for help, reader Lisa received an iPod back from iPod Mechanic yesterday, seven months after she first sent hers in for repairs.
We Help Reader Get iPod Back After 7 Months In The Shop
By 11.29.06
Lisa’s story of iPod repair frustration has more tangles than that pair of 1st gen earbuds you’ve abandoned in the bottom of your “big” purse.
