Blockbuster’s Total Access subscription service—their bid for relevance in the Netflix era—used to ship the next movie in your queue as soon as you dropped it off at a Blockbuster store in exchange for a free rental. Now the next movie won’t ship until you return that free store rental—in other words, now it will count as the next movie in your queue. Of course, in Blockbuster marketing-speak, that’s considered a great new benefit.
rentals
How I Got $100 Back From Enterprise
By 2.6.09
I feel very happy because I just $100 back from Enterprise, even though I am a lazy-puss and had it sitting on my list to dispute the charge since the end of August. Here’s how what I did.
By 1.15.09
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Need to save money on textbooks? Textbook Media offsets the cost of its digital copies by inserting ads at chapter breaks. BookSwim rents textbooks. Also see these old suggestions, and today’s morning deal.
Worst Apartment Rental Ad Ever
By 1.14.09
David sent us the following alleged apartment for rent listing from CraigsList. It’s a shame—I would be more than willing to wear the ID bracelet at all times and submit to unannounced inspections, but that yard is too small to do my prison workout in.
Avoid Airport Rental Car Fees
By 12.9.08
Upgrade: Travel Better has good some ideas on how you can avoid those excessive airport rental car fees (you know, the ones like “facility fee.” What is that, you have to pay a fee for the rental place having a roof? Can I choose the place without a roof then?) One idea is to rent at the airport, then drop the car off the next day downtown. This way you only pay extra airport fees on the first day. Just make sure the place isn’t going to tack on a one-way dropoff fee. This is even better in Europe, which isn’t as into one-way fees as America is.
Email Uhaul CEO Joe Schoen
By 12.1.08
The email address for the CEO of Uhaul, Joe Schoen, appears to be joe@uhaul.com. Useful in case his cellphone inbox is full.
Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch
By 11.7.08
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist’s instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. “Long story short,” he writes, “Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped… GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!”
Maximize Your Netflix Membership With FeedFlix
By 10.10.08
We first discovered the very useful FeedFlix back in May, and since then the site’s been updated to present more data on how well you utilize your Netflix membership. By pasting in any of your private Netflix RSS feeds, you’ll see a breakdown of your activity stats, like how long on average you keep titles and your average cost-per-rental. A handy new feature is the “email alerts” function, where you’ll receive a weekly reminder if you’ve kept a title past a certain number of days. We’ve included a screenshot below.
Netflix Mails "Do Not Rent" Screener Disc To Customer
By 9.24.08
I just got “The Rules Of Attraction” from Netflix and it’s a screener disc. As a matter of fact, 3 or 4 times through the movie, 5-10 minute sections of the movie have “This is the property of Lion’s Gate Films, This disc is not to be sold or rented”. Interestingly, it was a 2 sided DVD and when I watched the 2nd side, it was a test pattern. No extras, no subtitles, no language options. Just the movie with legal disclaimers overlaid throughout.
Rent Your Next Wedding Cake!
By 9.18.08
We’ll admit, there’s a small part of us that’s impressed with the idea—save money on your wedding by renting a fake super fancy cake, and serve the guests a far cheaper sheet cake! But then we think about the bloated ecosphere of wedding planning, and how pointless it all is, and how nobody stays together anyway, and how “the perfect wedding” is all about vanity and wish fulfillment instead of expressing your love… and then we like this idea even more.
Contact Enterprise CEO Andy Taylor
By 8.26.08
I’ve always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here’s the contact info for their CEO Andy Taylor.
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
By 8.13.08
Matthew Meeds of Fairway, Kansas, doesn’t want to pay Time Warner Cable a monthly rental fee for his cable box—he’d rather own one outright. He’s filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He’s seeking class-action status for all TWC premium customers in Kansas.
No, You Should Not Save Money By Filling Your Rental Truck's Gas Tank With Water
By 6.28.08
Look, we know gas is expensive, but don’t save a couple bucks by topping off your U-Haul’s gas tank with water. We won’t pretend to care about U-Haul—not even U-Haul cares about their vehicles—but the next renter will want to bludgeon you with a rusty ice pick when their truck breaks down because you hosed the engine.
Angry U-Haul Manager Says You Stole A Truck
By 6.20.08
Now that it’s summer, many people are doing the moving thing. For some, this might mean renting a truck or trailer from U-Haul, like reader Ryan. He reserved a truck from U-Haul online well in advance of his move, but when he went in for pickup was told none were available. Ryan called corporate, who called the store and convinced the surly manager to give Ryan a truck. Three days after Ryan returned the truck, he got this voicemail from from U-Haul: “This is Alexandria U-Haul Rentals. Your rental truck was due three days ago and you haven’t returned it. If you don’t return our truck today I will call the police.” See how Ryan handled the situation, inside.
5 Things You Should Rent, 5 To Never Rent
By 5.30.08
Many people succumb to the appeal of renting which allows consumers to make smaller monthly payments instead of paying a large lump sum. Sometimes renting makes sense but other times it’s a money trap. To help you decide when to rent, MSN Money has put together a list of things you should and should never rent. The list, inside…
USAA Lays Smackdown On Shady Enterprise Rental
By 5.22.08
USAA is like a unicorn in a pack of walruses: a financial services company that truly cares about its customers and really helps them out. Not as some kind of lucky exception, but as a matter of policy. Reader “Mary Marsala With Fries'” story, about how USAA opened up several cans of whoop-ass on an Enterprise facility that was trying to screw her over on charges, is yet further proof.
Another Hollywood Video Employee Contests Earlier Claims
By 5.19.08
A second Hollywood Video employee has written in to counter the claims made last week by an anonymous employee—he writes, “It sounds like whoever wrote in initially has a particularly evil district manager who is instituting his own policies,” and says that person should “go over his DM and talk to someone at corporate.” But for the rest of us, what matters is that “The EW [magazine subscription offer] never went away, they just stopped requiring employees to push it. They’re actively promoting it again. There’s no ‘silence is acceptance’ however, and we need to scan your credit card (an additional time) to activate the offer.”
