What’s going on inside the minds of credit card companies now that the CARD credit card reform act is coming down the pike? A customer service supervisor for a major credit card company emailed us to give us the low-down: reduced grace periods, cutting credit lines, increased fees on balance transfers, and, of course, jacked up APRs. Here’s the details:
readers
How I Lost 100.4 Pounds In 6 Months
By 7.14.09
Reader Tyler started 344pounds.com to document his weight loss journey. We’ve checked in with him before when he lost 32 and then 54.6 pounds. Now that he’s hit the hundred-pound-loss mark, Tyler wrote this feature for us to share his methods.
How Healthy Is This Juice? Depends If You Speak English Or Spanish
By 7.12.09
Orchida Coconut Juice displays nutrition data in both English and Spanish, but the values aren’t the same. The English nutrition panels claims that the juice has 240 calories and no fat. Apparently, our Spanish-speaking friends are supposed to read that as 150 calories and 2.5 grams of fat. Pictures of the strange panels, inside…
Consumerist Friday Flickr Finds
By 7.10.09
Here are eight wonderful photos readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post. Check ’em out!
Adobe: We Can't Activate Legacy Software, So Here's A Free Copy Of Dreamweaver
By 7.5.09
After an iBook-death forced her to migrate to another computer, Lisa found that she couldn’t activate her legally-purchased copy of Macromedia StudioMX 2004. Adobe insisted that the software was too old to be reactivated. Too old? It’s software! It took several calls and emails before Lisa found an employee who was able to help, not by activating her old software, but by sending her a free new copy of Dreamweaver CS4.
What, You Expect Comcast To Stop Billing You Just Because You Canceled Your Account?
By 7.5.09
Look, Comcast, when you take back someone’s equipment and give them a receipt confirming that their account has no balance, it’s not unreasonable for them to think that their account is canceled. Don’t keep billing them for service and equipment rentals, and don’t tell them that you “can keep [the account] active and [bill] indefinitely until [you] decide to disconnect it.” Because if you do, they’re going to call their state Attorney General’s office. At least that’s how Paul convinced Comcast to finally cancel his account.
Radio Shack Is Levying The Wrong Sales Tax In New York City
By 7.5.09
Radio Shack is charging New York City consumers an extra half-percent of sales tax, even though the State hasn’t approved a new tax rate. Before descending into a chaotic mess of embarrassing inaction, the New York State Senate was widely expected to hike the sales tax New York City’s local sales from 8.375% to 8.875%. That never happened, a minor detail that isn’t stopping Radio Shack from collecting more tax, as reader Jeff discovered…
Geek Squad: Sorry We Accidentally Hosed Your Motherboard. Here's A Vastly Inferior Replacement
By 7.4.09
Geek Squad tried to repair a broken fan in Brian’s Sony laptop, but somehow managed to instead break the laptop’s motherboard, processor, and much of the internal cabling. Though Geek Squad replaced all the damaged parts, Brian soon realized that the laptop’s new processor was slower and cheaper than the original model…
Consumerist Friday Flickr Finds
By 7.3.09
This week we’ve selected ten wonderful photos submitted by readers to The Consumerist Flickr Pool. There’s one beautiful summer one for foot fetishists, a final shout out to Billy Mays, and then we’re going with a general Americana vibe for the rest in honor of the Fourth of July.
Psht, Bank Of America Doesn't Need Your Consent To Give You A Credit Card
By 6.29.09
Hector didn’t know whether or not he was going to accept Bank of America‘s offer of a new credit card with a $3,500 limit, so the bank made his decision easy by issuing the card without his permission. When Hector discovered the surprise credit line, he called Bank of America with two requests: explain how they could open a new account without his consent, and keep the account open until he could figure out the new line’s impact on his credit score. Of course, without a peep, Bank of America immediately canceled the new credit card, leaving Hector wondering what might happen to his credit score…
Consumerist Friday Flickr Finds
By 6.26.09
Here are ten wonderful photos readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post. Check ’em out!
Gourmet Settings Dishes Out Excellent Customer Service
By 6.21.09
Jeanpaul wanted to buy several replacement spoons for his Gourmet Settings flatware set, but the company didn’t seem to sell the pieces individually. After fruitlessly searching both the company’s site and eBay, Jeanpaul wrote in asking if there was any way to replace just his missing spoons. Rather than turn him away spoonless, Gourmet Settings asked for Jeanpaul’s address and then offered to send the replacement spoons free of charge.
This Harry Potter Blu-Ray Set Requires A HD-DVD Player
By 6.21.09
Best Buy is still selling a defective Harry Potter Blu-Ray set that contains a HD-DVD version of the Goblet of Fire. The bumbled bundles were first discovered in 2007, but reader Bill found one sitting on a Best Buy shelf in Grand Junction, CO.
Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!
By 6.21.09
Verizon told Debbie that upgrading to FiOS was the only way to guarantee uninterrupted phone service because apparently, Verizon’s old copper lines are no match for the insatiable appetite of copper-munching squirrels. Never mind that FiOS doesn’t work during a blackout for more than a few hours, or that Debbie’s problem had nothing to do with hungry squirrels…
Persistence Convinces Continental To Abandon Impossible Itinerary
By 6.21.09
Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental’s own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn’t let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted.
Vonage No Longer Charging International Rates For Transferred Domestic Calls
By 6.20.09
Vonage apparently rustled up a map and is now apologizing to customers who were accidentally charged international rates for their domestic calls. Reader J.R., who in April received a $38 bill after Vonage billed a call to Los Angeles as a call to Algeria, sent us the telecom’s apology note…
AmEx Won't Reactivate Your Account Without A Note From Your Lawyer
By 6.20.09
American Express won’t reactivate the charge card Xiyang closed more than two years ago until they get a note on letterhead confirming the source and amount of his annual income from an “accountant, broker, or attorney.” Two accountants and a lawyer each told Xiyang they never heard of such a request, and said that it would be a “HUGE liability” for them to verify his income. Xiyang offered to send in pay stubs in addition to the IRS documents he already submitted, but AmEx won’t budge until they receive their verification on letterhead.
Consumerist Friday Flickr Finds
By 6.19.09
Here are nine wonderful photos readers added to The Consumerist Flickr Pool this week, picked for neatness and usability in a Consumerist post. This is animal week!
