Following the death of their young daughter, an Illinois family couldn’t bear the thought of following through with a long-planned spring break trip, so they asked American Airlines to refund the ticket purchased in their daughter’s name. While airlines have varying policies regarding refunds and deaths, the family says they were shocked when the airline refused the refund. [More]
When a passenger doesn’t show up for the first leg of their flight, airlines typically cancel the trip at the cost of the traveler. That seems to have been the case for a Michigan man, who says that when Southwest Airlines canceled his ticket for being a no-show, he was on the very flight the airline accused him of missing [More]
Manufacturing company 3M announced a policy change today that aims to ensure its pulp and paper suppliers are doing their best to preserve the environment by only providing materials from protected forests. [More]
Over the years we’ve told you about all kinds of crazy situations – from pepper-sprayed employees to arrested customers – that arose when a consumer refused to show their receipt when leaving stores like Sam’s Club and Best Buy. Now a man in Oregon is suing Costco for $670,000, claiming that a receipt-checking dispute left him with a broken leg.
The first instinct for most people when being attacked is to defend themselves. But a group of Walmart workers say their right to self-defense ended up getting them fired. Now the Utah’s highest court is considering whether store policies trump employees’ right to defend themselves. [More]
A man in Washington state who had planned to spend his birthday this year at Disneyland instead got to spend it planning a funeral. What a crappy exchange. He had to cancel a planned trip to Disneyland because his wife suddenly became ill and died around Christmas. Allegiant Air should have no problem refunding round-trip tickets when one of the passengers died before the flight, right? Nope. [More]
Two days before they were to fly to Arkansas for a family wedding and reunion, American Airlines canceled the flight of five seniors, reports CBS Sacramento. They were handed back the frequent flyer miles they had used to buy the tickets, miles they spent years racking up, and told to find another flight on another airline. The only way to do it was for each of them to buy a $1083.40 last-minute ticket. They feel AA should have found them another flight or should reimburse them for the tickets, but according to both law and policy, they have no recourse.
In the past few weeks, three big stores have changed their coupon policies in ways to curb some of the more lucrative coupon tactics. It appears to be fallout over noob extreme couponers inspired by the TLC show Extreme Couponing, who are ruining the game for everyone else.
Overdraft fees may be devious mechanisms that suck funds out of the customers who can least afford them, but their administration doesn’t have to be downright evil.
What is the standard for a UPS
store pickup center to release a package to someone who is not the addressee? Ace writes that apparently, one needs more than a signed note authorizing the pickup and an order from a UPS call center. What should have been a routine package pickup turned into a bizarre slap-fight.
A Hobby Lobby employee asked Joe to leave his Maxpedition Versipack–I was going to call it a man purse, but it’s so aggressively utilitarian that I think it gets a pass–at the front counter before he shopped in the store. That’s unfriendly but not that weird, considering the loss-prevention strategies some stores use. However, they let his wife continue with the exact same bag attached to her hip, I guess because women can’t steal.
The FDA says the law that requires restaurant chains with more than 20 locations to post calorie counts also applies to other types of businesses, reports the Wall Street Journal. Specifically, movie theaters, airplanes, trains, food courts in grocery stores, and convenience stores are all considered chains and will soon have to start following the law. The agency hasn’t made up its mind yet whether things like salad bars in grocery stores will have to fall in line. The FDA will announce official guidelines in December.
The Goodwill in Washington Iowa fired a thirty-year-old employee with Down syndrome after his mother bought him a $3 shirt. Goodwill initially refused to sell the shirt because of a policy banning employees from making purchases on days they were working. Another employee intervened and approved the sale after the employee’s mother explained both that she was a family member and not an employee, and that the employee with Down syndrome had no interest in buying clothes. When the employee reported to work the next day, he was fired.
Apple has banned a blogger from buying any more iPads. Ever. Like, for the rest of his life, he is not allowed to buy a single one. He will die an old man, still clutching the same iPad, forbidden from ever upgrading. Porkay?
Access America's "Comprehensive Trip Protector" Insurance Isn't Comprehensive, So Enjoy Your Overnight Layover
Mark Smith just got suckered into buying travel insurance that turned out to be worthless to him. There was a huge hole in the middle of the coverage, which meant he and his two kids were stuck overnight in Denver on his own dime. Luckily the policy only cost $40, but that’s $40 that now belongs to Access America in exchange for providing a useless service.
Alisa was robbed on the subway a couple of weeks ago, and now someone else has contacted Apple about replacing the phone due to a software malfunction. Alisa found out about this because her email account is still associated with it, but neither she nor the police can persuade Apple to return the phone to her once the other party sends it in for replacement.
New security rules have proven too complex for Alaska’s post offices to bear, so they’re ending their participation in Operation Santa, the 50-year-old program where letters addressed to “Santa Claus, North Pole” are answered by volunteers. The program will continue elsewhere, reports the Associated Press, but when I called the USPS to find out where letters should be addressed I was told parents should contact their local post offices for information.