Ronny can’t buy a new iPhone for the next 18 months, even though he’s willing to fork over $499 for an unsubsidized model. Ronny swapped his original 8 GB iPhone for a 16 GB version within his first month of service, but recently lost the phone. Now, both Apple and AT&T are telling him that he’s a jailbreaker and he can’t have a new phone for 18 months—unless he’s willing to get a new phone number.
phones
This Bag Of Clancy’s Ripple Potato Chips Needs More Nokia Phones
By 2.28.09 — Updated: 11.1.12
A Nokia phone found its way into a bag of Clancy’s Ripple Potato Chips, where it surprised Wisconsin nosher Emma Schweiger. The phone, which didn’t work, was slathered with “greasy potato-chip film” and looked like it once lived on a belt clip. The chip’s distributor, Aldi, pulled all other Clancy’s chips with the same batch and expiration date and, by way of apology, offered Schweiger a free bag of chips. She isn’t biting…
Verizon Wireless Sues "Velveteen Rabbit" Telemarketers
By 2.26.09
Hooray for Verizon Wireless! Wait, what? The cellular carrier has just filed a lawsuit against Feature Films For Families for illegally telemarketing. Specifically, they’re accusing the company of using an auto-dialer to cold call hundreds of thousands of Verizon Wireless customers earlier this month, which is illegal according to NJ state laws (where the suit was filed) and the Federal Telephone Consumer Protection Act.
This 'Velveteen Rabbit' Teaches You The Triumph Of Love. Also Of Telemarketing.
By 2.18.09
Oh no, someone’s gone and made a terrible looking half-animated, half-live action, religious-on-the-down-low version of this beloved children’s book. That’s bad enough, but then they decided to direct-market it to households by cold calling strangers and offering them a “producer’s guarantee” that if they don’t like it, they can purchase other movies from FamilyTV.com for $4 each. Update: Here’s how the company producing the film is sneaking past the Do Not Call rules.
AT&T Sells You A Service They Don't Offer, Denies It, Bills You Anyway
By 2.9.09
This is like one of those ghost stories where the hero joins up with a fellow traveler, and then at the end of his journey discovers that his travel companion never existed. Oooooo! Only it’s about AT&T, so instead of being spooky it’s just annoying. Especially the part at the end where he receives a bill.
Check Your AT&T Bill For Fraudulent Charges
By 2.2.09
Ralph discovered a mysterious $18 charge on his most recent AT&T bill. A little research turned up OSP Communications, which is apparently a front for a fraudulent biller that has repeatedly hit AT&T customers with a cramming fraud. Read Ralph’s email below, and be sure to check your own phone bill for charges like this each month.
This iPhone Comes With A Blackberry User's Email Address, And A Mystery
By 1.27.09
No, we didn’t accidentally republish yesterday’s post. This is another story of a “new” iPhone with someone else’s email address, and this time there appears to be no simple explanation for it—the address on the phone belonged to a man who lived on the other side of the country and used a Blackberry.
This 'New' iPhone Comes With Russian Email Address
By 1.26.09
It’s bad enough that Victor and his friends were scammed by this AT&T store in Brooklyn, but AT&T has basically told him that they can’t help fix the problem, even though he’s now in another town. Update: Eugene Pikulin says this could have happened innocently when the phone was activated in-store.
Reach AT&T Landline Executive Customer Service
By 1.15.09
Here’s 2 numbers to reach escalate an AT&T residential problem that regular customer service can’t or won’t fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)
Vonage Says "If You Hang Up We'll Cancel Your Account"
By 1.10.09
We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR “mistake” that can be fixed with a second call—but according to the next CSR Sarah spoke to, that’s just Vonage policy. What?
Customer Bills Phone Company For Time Wasted, Gets Paid
By 1.9.09
It’s the dream of every angry customer — sending a bill to the company that wasted your time. Well, it’s finally happened.
AT&T Improves 3G Coverage At The Cost Of EDGE Service
By 1.3.09
AT&T is encouraging its customers to upgrade to the faster 3G network—by downgrading their older EDGE service.
Vonage Says Merry Christmas By Raising Rates On Cheapest Plan
By 12.27.08
William got an email from Vonage yesterday telling him they’re raising his bill starting in February.
How To Get Past The UPS Phonebot
By 10.6.08
Luke writes, “I recently had a package delivered to me by UPS, and by ‘delivered’ I mean that they left a little yellow slip stating that they showed up and left.” Thanks to a burst of anger, he figured out how to get past the phonebot that intercepts calls. It turns out you don’t even need to add the curse word to the end.
How To Get Utilities And Phone Service Without Giving Up Your SSN
By 9.23.08
As several readers discussed in yesterday’s post, utility, phone, and cable companies usually require your Social Security number in order to perform a credit check before activating service. You don’t have to provide it, but they don’t have to extend their services to you either. Here’s one reader’s explanation of how he was able to turn on water, electricity, gas, and an AT&T land line without turning over his SSN.
Verizon Wireless Going Contract-Free Next Week?
By 9.18.08
If the website Boy Genius Report is correct, next week Verizon Wireless will start offering contract-free, month-to-month service. Pretty much everyone will be eligible for it, but of course you’ll have to pay full price for a phone or bring your own, there’ll be an activation fee that can’t be waived, and if you take advantage of any special offers that require a contract, you’ll have to switch over to a contract agreement. It’s supposed to start on September 21st.
Sprint Keeps Sending Mysterious Security-Related Text Messages, But Doesn't Know Why
By 9.12.08
Chelsea wants to know why she keeps receiving these cryptic text messages from 9099. The messages alternate between telling her new phantom services have been added to her account, and sending her an account PIN and security answer. We thought it was someone trying to gain access to her account, but the PIN and security answer aren’t hers, and the services never show up on her bill.
Congress Asks Wireless Carriers To Justify Text Message Rate Increases
By 9.10.08
The similar price increases, coming at similar times, Kohl said, “is hardly consistent with the vigorous price competition we hope to see in a competitive marketplace.”
